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IP Office Product Description

IP Office 4.2

Page 15

Issue 18.b.- (08 July 2008)

Reversal of Operation 'Outgoing Called Number Display'

IP Office 4.0 changed the feature phone display for outgoing calls from the user dialed digits to the digits sent

to line. IP Office 4.2 reverses this change and the display for outbound external calls from the IP Office will be

the user dialed digits. Where the call is made using the directory feature the number from the directory will be

displayed as if the user dialed the digits.

Trunk Impedance Detection (North America only)

IP Office 4.2 includes a utility to test the impedance of analog trunks and propose appropriate gain settings.

This could be useful if echo or noise problems are encountered on the line.

IP trunk fall back through ARS

A new Response Timeout option has been added to the IP Line, SIP Line and SES Line forms within IP Office

4.2 Manager to configure the timeout after which the line is considered unreachable. This enables fallback to

an alternative trunk within Alternate Route Selection (ARS) within a reasonable time.

User Log Out Rule Change

In IP Office 4.2 facilitates the moving of users from one extension to another by allowing users to log out from

their old extension, which will automatically result in their being logged in at the new extension (providing the

new configuration has previously been merged).

IP Office XML Configuration Service

IP Office 4.2 introduces a backend configuration service component that runs on a Microsoft Server, to provide

configuration services that can be accessed through a 3rd Party application via an XML interface. It enables:

· Secure configuration access to supported IP Office 4.2 platforms

· Retrieval of configuration data from the IP Office using secure TCP connection

· Exposure of configuration services via a web Service interface to obtain an XML representation of the

configuration elements - this is limited to some User telephony settings, a subset of buttons and some

Hunt Group settings.

· Transfer of the updated configuration back to the IP Office using a secure TCP connection

Support of this component is only available through the Avaya Developer Connection (DevConnect) program.

Support for Small Business Contact Center

IP Office 4.2 introduces several new parameters to support interaction with the Small Business Contact Center

(SBCC), Avaya's forthcoming new contact center solution. The following parameters are visible within IP Office

4.2 Manager:

· “Customer Service Representative” checkbox in User/Telephony tab (and in User Rights)

· “CSR Hunt Group” checkbox in Hunt Group tab

· New System/SBCC tab with settings for Busy Not Available Reason Codes and After Call Work Time

New country support

New locales for German Swiss and Italian Swiss have been added, as has a Turkish locale.

Enhanced Outgoing Call Barring

Release 4.2 adds a password protected mechanism to allow a user to enable and disable the ability to make

external outbound calls from an extension. This is supported through the introduction of a new Short Code and

makes use of existing Login Codes.

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