Reliant Octel 300 Spezifikationen PDF herunterladen (Seite 113)

IP Office Product Description

IP Office 4.2

Page 113

Issue 18.b.- (08 July 2008)

Outbound Call Handling Features

Every business needs to make calls, but depending on the type of business these calls may need to be treated

in a special way, such as recorded against a project or client through the use of Account Codes. A business

may have several sites linked via a private network but certain users, like customer services agents, may need

to be able to call colleagues in other offices even when the network is busy, while other users can wait for a

line to come free, Least Cost Routes can automatically translate the internal number to a direct dial call over

the public network while other users wait.

Account Codes

Feature

· Associate an account code with a call.

· Validate account codes used against list stored by the IP Office.

· Include the account code used with call log details.

Benefit

· Through the call records, group calls by account code for the purpose of call costing and tracking.

· Restrict outgoing calls by requiring users to enter a valid account code.

Description

IP Office stores a list of valid account code numbers. When making a call or during the call, the user can enter

the account code they want associated with that call. IP Office will check the account code against its list of

valid codes and request the user to re-enter the code if it is not valid. For incoming calls, the Caller ID can be

used to match it with an account code from the IP Office's list of valid codes and report the account code with

the call for billing.

Individual users can be set to Forced Account Code operation where they are required to enter a valid account

code before making external calls. By using IP Office Short Codes it is possible to identify certain numbers or

call types as requiring a valid account code before permitting the call to proceed, for example long distance or

international numbers. Analog phone users can only enter account codes before making a call or in response to

an audible system prompt to enter a code when making the call.

Account codes can also be entered through the IP Office Phone Manager application, a system wide setting,

determines whether Phone Manager will display a list of account codes from which users can select the code

required or will hide the account code list.

In all the cases above, the account code entered is included with the call details in the IP Office's call record

output. (CDR and SMDR).

Authorization Codes

Authorization codes allow an IP Office user to go to another extension on the system and make calls using

their personal toll restrictions; this may grant the user greater or fewer privileges than the normal owner of

the extension they use. Since Authorization Codes are independent of Account Codes, the user has to enter

both if the required by the system configuration. All entered codes are logged in CDRs.

Dial Emergency

Dial emergency is an IP Office Short Code and, permits certain numbers to be dialed regardless of call barring

or a phone being logged off.

1 2 ... 108 109 110 111 112 113 114 115 116 117 118 ... 335 336

Keine Kommentare

Reliant Octel 300 Spezifikationen Seite 113