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IP Office Product Description

IP Office 4.2

Page 244

Issue 18.b.- (08 July 2008)

SBCC Server Hardware Requirements

The minimum server specifications are as follows:

· SBCC server

Intel Pentium D 945 core/AMD Athlon 64 4000+ ; with 2GB RAM and 30 GB free hard disk space. Note:

The SBCC server can co-reside with a VoiceMail Pro of less than 17 ports.

· Stand Alone Data Analyzer

Intel Pentium D 945 core/AMD Athlon 64 4000+ ; with 1GB RAM and 1 GB free hard disk space

· One Data Analyzer can support a maximum of two IP Office sites where licensed SBCC agents

exist. For example, an IP Office in a Small Community networking arrangement with 4 sites

would require two servers; one SBCC server for the primary site, and one node, and one

stand-alone data analyzer to serve the remaining two sites. Please refer to the diagram below

SBCC Client Components

The client application consists of a secure thin client web browser session to the SBCC server that will provide

the Supervisor or Agent with a complete view of the Call Center.

The following web browsers will be supported as thin clients on a Windows OS:

· Microsoft Internet Explorer, version 7.0 and above.

· Mozilla Firefox, version 1.5 and above.

· Opera, version 9 and above.

SBCC Database

The database has been designed to provide a simple table schema. The database is a Microsoft SQL Server

2005 instance and the SBCC will be packaged with the Microsoft SQL Server 2005 Express edition. It is

recommended that any call center that predicts high call usage should understand the imposed limitations of

Microsoft SQL 2005 Express edition and consider using the full version of Microsoft SQL 2005. Microsoft SQL

2000 and 2008 are not supported.

The database is a “pre-requisite” that must be installed prior to the SBCC install. During installation the default

location for the installation of the database is on the local drive. This can be changed to a remote location on

the network. If an existing database is to be used then the option for this to exist on a remote server also

applies.

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Reliant Octel 300 Spezifikationen Seite 244