Reliant Octel 300 Spezifikationen PDF herunterladen (Seite 246)

IP Office Product Description

IP Office 4.2

Page 246

Issue 18.b.- (08 July 2008)

Creating an SBCC Report

From the seven basic report templates within SBCC, a user can create over 100 different reports depending

upon how they want to see the information that is most useful for their business. All standard report templates

have common fields that can be completed to create a report. And when entering details in a field a wildcard ’*

’ can be used to represent everything. The common fields are listed below:

· Report Name

The text entered is used as the main title of the report. If the report is saved this is the saved name of

the report.

· Subject

This is the main subject of the report. The drop down list offers a list of report subjects that are

pertinent to the report i.e. Hunt Group, Agent, DDI etc.

· Filter

The filter is used to refine the data and again offers filters that are pertinent to the report i.e. All,

Answered, Lost, etc.

· Exclude Internal

When selected, internal calls are excluded from the report.

· Working Hours

The start and finish time of the working day can be specified using the spin controls.

· Group Results by

The drop down list offers a list of display options.

· Scheduled

By default this field is shown as 'Manual'. If the option 'Scheduled' is selected then additional fields are

available:

· Report Format

The format that the report is to be produced in can be selected from Adobe, Word, Excel, Rich Text or

Crystal.

· Email Address

An email address can be entered if the report is to be sent by email.

· Printer

The printer path that the report should be sent to.

· Report Period

Selection of days, weeks or months from a list box. The number of days or weeks is counted from the

date that the report is first scheduled to be run. Months are from the last full months data i.e. if the

report is scheduled in February then January will be the last month in the report.

· Report Range

The start and end date for the report.

· Language

If the default language is not required then another language can be selected that your system

supports.

Filters can be used in the report to provide exactly the type of information the customer is looking for. The

filter field is used to refine the data and offers the following options in a drop down list; All, Answered,

Refused, Refused Overflowed, Overflowed All, Overflowed Off PBX, Overflowed on PBX, Transferred and Lost

Calls. The default setting is all.

Reports can also be scheduled for future delivery to any network printer or email address in any of the

supported formats.

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