IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 261
Issue 18.b.- (08 July 2008)
Inbound Call Operation
A user can set up their integration to provide inbound screen pops for the following screens within Microsoft
CRM™:
· Contacts
· Accounts
· Leads
· Phone Call Activities
The user can define what actions to take when an inbound call matches multiple screens, this is accomplished
through the use of an Answer Bar that allows the user to select which screen to “pop” into, as identified below:
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