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IP Office Product Description

IP Office 4.2

Page 14

Issue 18.b.- (08 July 2008)

Four Sources of Music on Hold

IP Office 4.2 allows up to 3 alternate WAV file sources for music on hold, selectable for Incoming Call Routes

or Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90

seconds long (30 seconds on IP406 V2 and IP412).

Call Priority Enhancements

The Incoming Call Route setting "Priority" has been modified from a simple 1, 2, and 3 to now display the

following making easier understanding of the priority value: -

· 1-Low

· 2-Medium

· 3-High

A new Call Priority Promotion Timer has been introduced to allow calls that have been queuing for longer than

the timer setting to be promoted in priority. In addition, the Dial Extension short code has been enhanced to

allow a transferred call to have its priority changed.

ETSI CHI

In IP Office 4.2, the Line SubType ETSI CHI is now available on all supported PRI cards. When this subtype is

selected, channels can be allocated from 1-30 or 30-1 and further parameters may be configured per channel:

Incoming/Outgoing Line Group ID, Channel Name, In/Out of Service, Direction (Incoming, Outgoing,

Bothway), Bearer (Voice, Data, Any).

ETSI CHI stands for European Telecommunications Standards Institute - Call Handling Initiator.

Restrict Network Interconnect

When configured, this feature allows an IP Office to be programmed such that calls cannot be connected

between private and public trunk interface groups. Used in some countries to comply with regulations.

T3 Telephone Enhancements

IP Office 4.2 supports the following enhancements for all variants of Avaya T3 telephones (T3 telephones are

not supported on the Small Office Edition):

· Display Hunt Group membership status

· Edit phone directory entry

· Enhance T3 display “follow Me” target

· Visual Voice and Conferencing

· Program Function and Soft keys

· Night service button

· Voicemail and Voicemail on Toggle Button

· Line appearance keys

· Transfer to Voicemail

· Button Programming

Other Features

Telephone `Messages' Key Goes to Visual Voice

A new manager configuration option in IP Office 4.2 allows the messages key to initiate Visual Voice on

supported phones (on non supported phones the previous behavior will continue). This configurable option will

free the button programming required currently for Visual Voice.

SMDR Output from IP Office

IP Office 4.2 can now provide SMDR (Station Message Detail Recording) call logging information direct from

the IP Office. As IP Office already has an IP based method for outputting Call Accounting records (CDR, or Call

Detail Recording), this has been further refined to output SMDR.

The existing CDR tab has been renamed CDR/SMDR. SMDR cannot be output at the same time as CDR.

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