Reliant Octel 300 Spezifikationen PDF herunterladen (Seite 112)

IP Office Product Description

IP Office 4.2

Page 112

Issue 18.b.- (08 July 2008)

Call Appearance Buttons

Feature

· Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or

outgoing call.

· Separate buttons are used to represent each simultaneous call that the user can make or answer.

· Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.

Benefit

· Call appearances allow a single user to make, answer and switch between multiple calls by pressing the

appropriate call appearance button for each call.

Description

On Avaya IP Office digital and IP telephones that have programmable buttons, those buttons can be set as call

appearance buttons through the IP Office Manager application. The number of call appearance buttons set for

a user determines the number of simultaneous calls they can make and answer.

Note that the use of call appearance buttons overrides IP Office call waiting features. It is only when all call

appearances are in use that subsequent callers receive either busy tone, voicemail or follow a forward on busy

action

When call appearance buttons are used, a minimum of three call appearance buttons is recommended where

possible, although some phones are restricted to two call appearance buttons by the number or design of their

programmable buttons.

Bridged Appearance Buttons

Feature

· Allow the user to have an appearance button that matches another user's call appearance button.

Benefit

· Answer and make calls on behalf of the other user.

· Audible indication of calls presented to the bridged user, where programmed

· Visual indication of when the other user has calls presented, held or connected.

· Join and exchange calls using the paired call appearance and bridged appearance buttons.

Description

A bridged appearance button matches the activity on one of another user's call appearance button. For

example, when the call appearance shows a ringing call, the bridged appearance button will also show the

ringing call and can be used to answer that call.

Similarly, if the bridged appearance button is used to make a call, the call activity is shown on the matching

call appearance button. The call appearance button user can join or takeover the call using their call

appearance button.

Bridged appearance buttons allow paired 'manager/secretary' style operation between two users, and are only

supported for users who have call appearance buttons.

Call Coverage

Feature

· Allow unanswered calls to alert at other user extensions and be answered there before being forwarded

or going to voicemail.

Benefit

· Provide users the opportunity to answer colleague’s unanswered calls before they go to voicemail.

Description

When a user has an unanswered call ringing, after a configurable delay, the call will also start alerting on any

call coverage buttons associated with the user on other extensions. The call can then be answered by pressing

the call coverage button. If still unanswered the call is forward or goes to voicemail as normal.

The time a call rings before also alerting on any associated call coverage buttons can be adjusted for each

user.

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