Reliant Octel 300 Spezifikationen PDF herunterladen (Seite 257)

IP Office Product Description

IP Office 4.2

Page 257

Issue 18.b.- (08 July 2008)

Wallboard Server/Client

Wallboard Manager

Two types of wallboards are available – traditional wall mounted units and PC based wallboards on the agent's

PC desktop. Both types of wallboards are managed from Wallboard Manager/Wallboard Server.

Wall Mounted Wallboards are not available in all territories; please check with your Avaya representative for

more information.

Additional wallboard clients may be added and distributed across the LAN allowing additional supervisors

access to create and schedule wallboard messages.

Traditional Wall Mounted Wallboards

CCC supports two physical wallboards (also known as reader boards or display boards); Spectrum (model

3214C, previously known as the 4120C) and the CCM WB/22. Both wallboards are 22 characters, tri-color, and

two-line unit each. Up to 16 wallboards may be driven from the wallboard server. The Spectrum wallboard,

when purchased as a Master Kit, will provide a communications module for use with the boards which are

connected serialy. For those using the Wallboard/22, the communications card is shipped with a single cable

able to drive the wallboards.

In addition to the physical Spectrum wall-mounted wallboard an IP Office license is required when being used

with CCC. This IP Office license supports 4 x Spectrum wall-mounted wallboards. If more than 4 wall-mounted

wallboards are required additional license keys must be purchased (each license key supports 4 wallboards at

a time). A maximum of 16 wall-mounted wallboards can be supported.

Description

Short code

Material code

Wallboard/22

IND DISP CCM WALLBRD 22 GB

700040173

Wallboard Manager Communications card

IND CP CCM WALLBRD

700038854

IP 400 CCC Wallboard 4 RFA

License key required supporting 4 wallboards.

IPO LIC IP400 CCC WALLBRD 4 RFA LIC:

176196

PC Wallboard

The PC Wallboard delivers wallboard functionality to the contact center manager and contact center agent's

desktop, but with the benefit of each agent being able to configure and monitor a personalized view of the

contact center via their own PC wallboard. Supervisors can provide one template for all users in order to

standardize the view that agents obtain when starting PC Wallboard.

A CCC agent is able to split their PC Wallboard into twenty (20) different variables that allow different

measures of groups and agents in real-time. The data that is presented is identical to that of the physical

wallboard. Examples of this are Answered Calls, Longest Call Waiting, Agents logged in, and Lost Calls.

PC Wallboard Example

1 2 ... 252 253 254 255 256 257 258 259 260 261 262 ... 335 336

Kommentare zu diesen Handbüchern

Keine Kommentare

Reliant Octel 300 Spezifikationen Seite 257

Kommentare zu diesen Handbüchern