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IP Office Product Description

IP Office 4.2

Page 206

Issue 18.b.- (08 July 2008)

Email Reading (Microsoft Exchange only)

In addition to providing a unified mailbox for voicemail messages, emails and fax message, VoiceMail Pro can

also provide the ability to retrieve email messages through the telephone. When operating in INTUITY mode

and with the system licensed for Text-To-Speech (TTS) facilities the user will be presented with a list of both

voicemail messages and email messages. The emails can be read out over the telephone in any of the

supported 14 languages, based upon the system or user localization settings. The benefit to the user is that

their messages are now accessible while in and out of the office through any telephone.

When accessing messages through the telephone all new voicemail messages will be presented to the mailbox

owner before any new email messages. When accessing an email message the system refers to the message

as "New message with text".

Configuring the reading of emails to users is a simple exercise. Firstly, TTS services will be loaded onto the

VoiceMail Pro server (the Avaya TTS media pack will install the Avaya TTS engine). Secondly, a TTS license

key will need to be purchased and entered into IP Office manager. Thirdly, for each user who is wishes to

utilize email reading, the user's email address will need to be entered into the user profile details in IP Office

Manager and the facility enabled through the email reading checkbox.

Where the user has email reading in their voicemail box, they will be able to record a voice reply to the email,

and send it as a .WAV attachment to a reply email to the person who sent the email.

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Reliant Octel 300 Spezifikationen Seite 206