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IP Office Product Description

IP Office 4.2

Page 212

Issue 18.b.- (08 July 2008)

Extended Personal Greetings

In INTUITY emulation mode, the VoiceMail Pro system has the ability to hold a number of greetings within

each user’s mailbox that can be played to a caller. In addition to the standard mailbox greetings, the extended

personal greetings provide the ability to present the caller with a greeting that reflects where the call has come

from (internal or external) or why the called party is unable to take the call. A mailbox user can configure the

responses played back to the caller, based upon the reason the caller was routed to the voicemail. The

supported call states are:

· Busy/Engaged

The user is currently on a call and unable to accept a second call.

· No Reply

The user is away from the desk and unable to take a call.

· Internal

A greeting to be played to internal calls

· External

The greeting to be played to external callers

· Out Of Hours

The greeting played when a hunt group is operating 'out of hours'. Out of hours is defined with IP Office

Manager and is only applicable to Hunt Group mailboxes.

A greeting can be recorded for each of the above conditions through the Telephone User Interface (TUI). If a

recording is made for each condition, the order of play back to a caller will be:

1. Out of hours (Hunt group mailboxes only).

2. Internal/External greeting.

3. Busy/Engaged.

4. No reply.

A mailbox owner will need to record greetings against these conditions to deliver the greeting that they wish to

present to a caller. Phone Manager Pro users can record and manage their voicemail greetings through the

Phone Manager GUI

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Reliant Octel 300 Spezifikationen Seite 212