Reliant Octel 300 Spezifikationen Seite 193

  • Herunterladen
  • Zu meinen Handbüchern hinzufügen
  • Drucken
  • Seite
    / 336
  • Inhaltsverzeichnis
  • LESEZEICHEN
  • Bewertet. / 5. Basierend auf Kundenbewertungen
Seitenansicht 192
IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 193
Issue 18.b.- (08 July 2008)
10. Computer Telephony Integration
Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business
applications. On IP Office, this is achieved by use of the IP Office CTI Link, a CTI middleware product and
Software Developers Kit.
On IP Office, CTI is delivered through adherence to open standards. This gives businesses access to a wide
range of third-party solutions, addressing vertical markets, and designed to meet their requirements. For
developers, migrating their offering from other platforms to IP Office is quick and easy, and the advanced CTI
features IP Office offers makes it easy to demonstrate full integration, and more business benefits.
IP Office provides two levels of CTI interoperability: CTI Link Lite, which is free of charge, provides all the
functionality required to support the vast majority of applications, including screen-popping, and many third-
party products.
CTI Link Pro provides enhanced functionality, including the ability to control multiple telephones and gives
access to advanced call center operation.
Because IP networking is integrated into the IP Office system, all CTI is done through the LAN. On many other
systems, CTI is delivered by a physical connection between each handset and computer (first party CTI). This
introduces additional points of failure, as well as relying on non-standard interfaces and handsets. On IP Office,
all devices can be used with CTI.
Seitenansicht 192
1 2 ... 188 189 190 191 192 193 194 195 196 197 198 ... 335 336

Kommentare zu diesen Handbüchern

Keine Kommentare