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IP Office Product Description

IP Office 4.2

Page 273

Issue 18.b.- (08 July 2008)

System Status Application

The System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor

and check the status of IP Office systems locally or remotely. SSA shows both the current state of an IP Office

system and details of any problems that have occurred. The information reported is a combination of real-

time events, historical events, status and configuration data to assist fault finding and diagnosis. SSA provides

real-time status, historic utilization and alarm information for ports, modules and expansion cards on the

system. SSA connects to all variants of IP Office running release 4.0, using an IP connection that can be

remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.

SSA provides information on the following:

· Alarms

SSA displays all alarms which are recorded within IP Office for each device in error. The number, date

and time of the occurrence is recorded. The last 50 alarms are stored within IP Office to avoid need for

local PC.

· Call Details

Information on incoming and outgoing calls, including call length, call ID and routing information.

· Extensions

SSA details all extensions (including device type and port location) on the IP Office system. Information

on the current status of a device is also displayed.

· Trunks

IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed. For

VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss)

· System Resources

IP Office includes central resources that are utilized to perform various functions. Diagnosing these

resources is often critical to the successful operation of the system. This includes details on resources

for VCM, Voicemail and conferencing.

SSA can be launched independently or from IP Office Manager and there can be up to two (2) SSA clients

connected to an IP Office unit at one time.

Note: SSA is not a configuration tool for IP Office systems. For information on configuration, refer to IP Office

Manager.

In IP Office 4.2, System Status Application (SSA) has a new real-time configuration alarms screen which

shows the following new alarms:

· Duplicate Numbers in Small Community Networking dial plan.

· “No routing for Line” - Incoming Line Group has no associated Incoming Call Route.

· Call Routed to a non-existent Start Point in VoiceMail Pro.

· SSA displays the following new resource availability alarms in IP Office 4.2:

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Reliant Octel 300 Spezifikationen Seite 273