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IP Office Product Description

IP Office 4.2

Page 195

Issue 18.b.- (08 July 2008)

TAPILink Lite (1st Party TAPI Support)

TAPILink Lite provides simple first-party CTI via Microsoft TAPI 2.1 and 3.0. Individual desktop PCs connected

to the Local Area Network communicate with IP Office via an IP connection over the LAN. Each PC is capable of

controlling one telephone device (see diagram below).

Microsoft TAPI 2.1 and 3.0 are specifications and developers interfaces for controlling and monitoring a

telephony device. The specification requires that a certain amount of core functionality is implemented, and

additionally defines a series of optional functionality that switch vendors may also implement.

TAPILink Pro (3rd Party TAPI Support)

TAPILink Pro provides all of the features and functionality of TAPILink Lite, but additionally provides third party

CTI operation. This means that a single server can control and monitor any number of telephone devices.

In addition, TAPILink Pro provides the ability to monitor and control groups. This allows an application to be

notified when a call enters a queue, and can also redirect it to another location.

TAPILink Pro also supports additional TAPI functionality that is not available through TAPILink Lite. This

functionality is supported through the LineGetLineDevStatus and LineDevSpecific calls. The additional features

are:

· Agent login.

· Agent logout.

· Set and retrieve divert destination.

· Set and retrieve extended divert status (Forward All Calls, Forward on Busy, Forward on No Answer, Do

not Disturb).

· Retrieving the extension locale (language).

· Set and clear the message waiting lamp.

· Enable and disable group membership.

· Generate and detect DTMF digits and tones (requires the TAPI-WAV driver).

Support for Developers

The Developer Connection Program ("DevConnect") is the Avaya developer partner program, and is designed

for third-party companies who are creating a product for sale, and who wish to receive technical support.

Membership of the program is at the sole discretion of Avaya.

DeveloperConnect members pay an annual fee, for which they receive technical support directly from Avaya.

In addition, Avaya will perform interoperability testing between IP Office and the member's product, and may

also create opportunities for joint marketing, including exhibitions, use of Avaya's logo, and other benefits.

More information on the DeveloperConnect program can be found at www.devconnectprogram.com.

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