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IP Office Product Description

IP Office 4.2

Page 173

Issue 18.b.- (08 July 2008)

Phone Manager Lite

Phone Manager Lite is included as part of the IP Office solution free of charge for every user and provides easy

access to telephony features, call information and call control. Phone Manager will normally run in the Windows

system tray once the user is logged on, minimizing screen space when not in use.

Caller ID/Name Presentation

Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The

caller's phone number and name (if known to IP Office) are clearly shown in the call status area of the Phone

Manager screen. For incoming calls, the dialed destination is also visible, for example the user’s Direct Dial

number, or a specific department, for example switchboard, sales, support or administration.

This feature allows users to answer the call appropriately and gives the flexibility to participate in multiple hunt

groups, particularly important for small businesses. The same information is also displayed should a second

incoming call be presented, allowing users to easily switch between calls or allow the second call to go to

voicemail. Users can choose to have the information pop-up on their PC automatically as soon as a call is

presented, or when the call is answered.

Call History

Phone Manager's call history keeps a combined record of up to 100 calls while the application is active.

Double-clicking any logged call dials that number. If Advice Of Charge service is available from the ISDN

service provider, this will also be displayed for outgoing calls.

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Reliant Octel 300 Spezifikationen Seite 173