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IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 243
Issue 18.b.- (08 July 2008)
Ordering Small Business Contact Center
Small Business Contact Center supports the following maximum configurations for IP Office:
· 150 Agents
· 30 Supervisors
Each IP Office, used in a Small Community Networking environment, which is part of the SBCC, must hold
sufficient licenses for their local Agents.
SBCC Sales Order Codes
SAP Code
Description
Notes
217650
IPO LIC SBCC 1AGT RFA
Agent packages come in 1, 5, 10 and 20
217651
IPO LIC SBCC 5AGT RFA
217652
IPO LIC SBCC 10AGT RFA
217653
IPO LIC SBCC 20AGT RFA
217654
IPO LIC SBCC 50AGT RFA
217655
IPO LIC SBCC 1SPV RFA
Supervisor licenses for Real Time and Historical Reporting
217656
IPO LIC SBCC 10SPV RFA
217657
IPO LIC SBCC 20SPV RFA
217658
IPO LIC CCC-SBCC UPG PCKG
License that upgrades existing CCC licenses to SBCC for CCC
users (no database upgrade).
700461874
IPO DVD SBCC
DVD Containing required software for SBCC
To activate an SBCC system all that is required is the purchase of one of the supervisor licenses (1, 10, 20)
and the system will be able to report on any agent that has been licensed properly. Licensing is on a
concurrent basis, i.e., once an agent logs out of SBCC, that license becomes freed up for the next agent to
use. This is effective for those businesses that are working in shifts.
IP Office 4.2 will have a setting in IP Office Manager for designating which hunt groups will be reported upon
by SBCC. Any hunt group that contains agent who is not properly licensed will not be able to retrieve any
reporting on that group (real-time or historical).
SBCC Server Operating System Requirements
Small Business Contact Center server will be supported on the following 32 bit platforms only:
· Microsoft Windows Business Server 2003 R2.
· Microsoft Windows Server 2003 SP2.
· Microsoft Windows Server 2003 R2.
Support for Windows 2008 server (both 32 and 64 bit) is planned for a future release.
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