Reliant Octel 300 Spezifikationen PDF herunterladen (Seite 101)

IP Office Product Description

IP Office 4.2

Page 101

Issue 18.b.- (08 July 2008)

Hold Call Waiting

Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an

existing call and answer a waiting call through a single button press.

Hold Music (Music on Hold)

The IP Office system supports up to 4 sources of music on hold - one system source which may be external,

internal (WAV) or tone, plus up to 3 additional internal sources. Small Office Edition supports either one

internal or one external music on hold source at a time. The internal sources are .WAV files saved either in

volatile memory, or on the optional memory card in an IP500, IP406 V2 or Small Office Edition. The .WAV file

must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.

From release 4.2, the alternate sources for music on hold are selectable for use by Incoming Call Routes or

Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90

seconds long (30 seconds on IP406 V2 and IP412).

External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.

Park

As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user.

The call park facility is available through the user's telephone, Phone Manager or SoftConsole. Calls are Parked

against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go

to any phone and collect the call by dialling the park slot number.

For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is

possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to

be parked or retrieved.

There is a system configurable timeout that determines how long a call may remain parked before it is re-

presented to the extension that originally parked the call.

Automatic Callback

Feature

· When calling an extension that is busy, set the system to call you when the extension becomes free.

This feature is also called "Ringback When Free".

· When calling an extension that just rings, set the system to call you when the extension is next used.

This feature is also called "Ringback When Next Used".

Benefit

· Carry on with other work and let the system initiate a call for you when the extension becomes

available.

Description

Depending on the type of phone a user has, call back when free is accessed by dialing a short code while

listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/

BLF key. Callback when free can also be activated from Phone Manager.

You can also set a callback when free or a callback when next used using a short code without attempting a

call.

Note that a user can only have one automatic callback set at any one time.

This feature is supported across the IP Office Small Community Network.

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