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IP Office Product Description

IP Office 4.2

Page 201

Issue 18.b.- (08 July 2008)

Key features of VoiceMail Pro include:

· VoiceMail Pro client, a graphical user interface for programming and configuring applications both locally

and remotely.

· IVR for individual business requirements.

· Personal Numbering.

· Broadcast group messages.

· Audiotex and Auto-Attendant services (including dial by name).

· Sophisticated Queue Announcement facilities.

· Conditions (e.g. test if 'out of hours').

· Automatic and On Demand Call Recording with an option for ContactStore Search and replay of saved

messages

· Voice Forms/Questionnaire Mailboxes (Campaign Manager).

· Personal distribution lists.

· Access to Database information for building Interactive Voice Response (IVR) systems.

· Tag information retrieved from a database to a call and delivers it with the call to an agent.

· Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB Scripts

rather than VoiceMail Pro call flows.

· Extended Personal Greetings to customize the information presented to a caller based upon the

availability of a user.

· Text To Speech facilities to allow emails to be read out over the telephone and/or for database

information to be read to a caller in 14 languages.

· Housekeeping facilities for the management of messages.

· Automatic detection and routing of Fax calls within Auto Attendants and within a subscriber's voicemail

box.

· Forwarding of voicemail messages to Email systems via SMTP.

· Unified Messaging (UMS) offers voice mail - email synchronization between VoiceMail Pro server and

email client.

· VoiceMail Pro Web Access allows access to voice mails via a web interface.

· Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.

· Recording of system prompts through the telephone handset or using multimedia facilities on a PC.

· Speaking Clock.

· 22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US),

Finnish, French (France), French (Canadian), German, Greek, Hungarian, Japanese, Italian, Korean,

Norwegian, Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish

(Latin American), Swedish

· Support for TTY hearing impaired text phone

· Centralized voicemail within a multi-site IP Office environment.

· Networked Messaging with other Avaya voicemail systems.

· Capacity of up to 30 ports (depending on IP Office Control Unit).

· Voicemail channels between VoiceMail Pro and the IP Office can be reserved for business critical

functions or left unreserved for any function.

· Access and control of voicemail via the digital or IP terminal display (Visual Voice).

· Improved voice recording, including recording of calls made over IP endpoints (including those using

Direct Media); automatic call recording triggered by Incoming Call Routes; pausing recording when call

is parked or placed on hold.

· User start points in VoiceMail Pro now include Queued and Still Queued options.

Further details on some of the VoiceMail Pro functionality listed above are described later in this section.

Further information on Queue Announcements can be found in Compact Contact Center (CCC).

Note: on the IP500, VoiceMail Pro is only supported after upgrading to IP Office Professional Edition.

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