Reliant Octel 300 Spezifikationen Seite 260

  • Herunterladen
  • Zu meinen Handbüchern hinzufügen
  • Drucken
  • Seite
    / 336
  • Inhaltsverzeichnis
  • LESEZEICHEN
  • Bewertet. / 5. Basierend auf Kundenbewertungen
Seitenansicht 259
IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 260
Issue 18.b.- (08 July 2008)
14. CRM Integration
Introduction
Avaya and Microsoft enjoy a global partnership. Avaya’s innovative voice communications and applications
based on Microsoft Windows .NET and Dynamics CRM platform, are enabling small medium business to
become more effective and profitable. As a Gold Certified Partner and thought leader, Avaya, in partnership
with Microsoft, continues to deliver a broad spectrum of technologies that are reliable, scalable and secure.
Avaya – Microsoft Dynamics® CRM 3.0 Integration
The Avaya Microsoft™ CRM Integration Solution allows a business to connect Microsoft Dynamics® CRM 3.0 to
Avaya IP Office. It integrates contact points in such a way that will transform the way your business interacts
with your customers, this is accomplished by integrating incoming calls directly to the desktop of the user
through the use of screen pop technology and by providing outbound dial capability directly from the Microsoft
CRM entity.
The Avaya Microsoft CRM Integration Solution requires the following applications to be installed on the Server
PC prior to installing the Avaya Microsoft CRM Integration Solution.
· Microsoft Dynamics® CRM 3.0
· IIS 5.0 +
The Avaya Microsoft CRM Integration Solution requires the following applications installed on the Client PC. The
client machine will be checked at installation for these components and they will be installed if not found.
· Microsoft .NET 2.0
· IP Office TAPI 2.1 Driver (1.0.0.27)
The Avaya Microsoft CRM Integration Solution is supported on the following client operating systems:
· Microsoft Windows 2000™ Professional
· Microsoft Windows XP™ Professional
Seitenansicht 259
1 2 ... 255 256 257 258 259 260 261 262 263 264 265 ... 335 336

Kommentare zu diesen Handbüchern

Keine Kommentare