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IP Office Product Description

IP Office 4.2

Page 210

Issue 18.b.- (08 July 2008)

Using Text To Speech (TTS) Facilities within a Call Flow

A Text To Speech (TTS) engine can be added to further enhance IP Office IVR capabilities; TTS facilities can

enhance the callers experience by allowing the system to read back to them any information that has been

extracted from a database. For example, in a Book Shop, the caller dials into the system and is asked for an

ISBN number of the book they require. The caller enters the ISBN through the telephone keypad and the

system locates the title of the book from the database. As well as finding the title, the system could also look

up the author of the book and whether there were any books in stock. By using TTS, the system could now

respond to the call:

"The book, Lord Of The Rings, costing $6.99, written by J R R Tolkien is in stock".

The languages currently supported by the Avaya TTS engine are:

· Chinese (Mandarin)

· Dutch

· English (UK)

· English (US)

· French (Standard)

· German

· Japanese

· Italian

· Korean

· Norwegian

· Portuguese (Brazilian)

· Russian

· Spanish

· Spanish (Latin)

TTS Licensing

TTS is an optional licensed component of VoiceMail Pro, and adds a TTS resource pool for VoiceMail Pro to use

and release as required. TTS licenses are independent of VoiceMail Pro licenses. If a system integrator wants

to use a different TTS language set from those supplied by Avaya this can be done by using the 3rd party TTS

license instead of the Avaya language TTS. Both license types are based on a concurrent usage model

Visual Basic (VB) Scripting

The VoiceMail Pro call flow programming interface has been extended to allow an administrator to provide

Visual Basic (VB) scripted logic that can be interpreted by the VoiceMail Pro server. This ability allows system

administrators to program the voice system via VB Scripts thus providing additional choice and flexibility in

providing IVR applications. The VB script action contains a VB-Scripting parser (Syntax checker) to ensure the

legitimacy of the administrator derived VB Script before it's incorporation. Each VB script action used within a

call flow can contain a maximum of 10,000 characters; however a call flow may contain multiple VB script

actions within it.

VB Scripting on IP Office VoiceMail Pro is an optional licensed component.

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