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Inhaltsverzeichnis

Seite 1 - IP Office 4.2

15-601011 Issue 18.b.- (08 July 2008)IP Office Product DescriptionIP Office 4.2

Seite 2

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 10Issue 18.b.- (08 July 2008)What's New in IP Office 4.2For those

Seite 3 - Contents

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 100Issue 18.b.- (08 July 2008)Basic Call HandlingTonesIP Office genera

Seite 4

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 101Issue 18.b.- (08 July 2008)Hold Call WaitingHold Call Waiting is a

Seite 5 - Introduction

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 102Issue 18.b.- (08 July 2008)Direct Inward Dialing (DID/DDI)This reli

Seite 6 - 1. Introduction

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 103Issue 18.b.- (08 July 2008)Visual VoiceFeature· Provides interface

Seite 7

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 104Issue 18.b.- (08 July 2008)Advanced Call HandlingDescriptionIn larg

Seite 8

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 105Issue 18.b.- (08 July 2008)Call TaggingFeature· Display a text mess

Seite 9

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 106Issue 18.b.- (08 July 2008)Call WaitingA User may not want people c

Seite 10

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 107Issue 18.b.- (08 July 2008)InclusionThis feature enables selected u

Seite 11 - Mobile Call Control

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 108Issue 18.b.- (08 July 2008)Relay On/Off/PulseIP Office is fitted wi

Seite 12 - Static NAT

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 109Issue 18.b.- (08 July 2008)Twinning and MobilityTwinning allows a p

Seite 13

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 11Issue 18.b.- (08 July 2008)User and Extension Auto Creation Enhancem

Seite 14 - SMDR Output from IP Office

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 110Issue 18.b.- (08 July 2008)The following types of calls are eligibl

Seite 15

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 111Issue 18.b.- (08 July 2008)Key and Lamp OperationIP Office offers a

Seite 16

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 112Issue 18.b.- (08 July 2008)Call Appearance ButtonsFeature· Uses a p

Seite 17

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 113Issue 18.b.- (08 July 2008)Outbound Call Handling FeaturesEvery bus

Seite 18

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 114Issue 18.b.- (08 July 2008)Call BarringFeature· It is possible to p

Seite 19

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 115Issue 18.b.- (08 July 2008)ForwardingThis is the ability to forward

Seite 20

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 116Issue 18.b.- (08 July 2008)Follow MeFollow-Me is similar to Forward

Seite 21 - Scalable Platform

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 117Issue 18.b.- (08 July 2008)Avaya Digital and IP PhonesProgrammable

Seite 22 - Telephone Options

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 118Issue 18.b.- (08 July 2008)LanguageAvaya digital and IP phone menus

Seite 23 - IP Office Platform

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 119Issue 18.b.- (08 July 2008)Inbound Call HandlingIP Office offers se

Seite 24 - 2. IP Office Platform

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 12Issue 18.b.- (08 July 2008)Management EnhancementsStatic NATThis new

Seite 25 - IP Office 500 Control Unit

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 120Issue 18.b.- (08 July 2008)Hunt GroupsA Hunt Group is a collection

Seite 26

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 121Issue 18.b.- (08 July 2008)Night ServiceWhen a Hunt Group is in Nig

Seite 27 - IP500 Cards

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 122Issue 18.b.- (08 July 2008)Contact Center FeaturesContact Centers h

Seite 28

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 123Issue 18.b.- (08 July 2008)Queue Threshold AlertWhen the number of

Seite 29

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 124Issue 18.b.- (08 July 2008)Miscellaneous FeaturesConference CallsCa

Seite 30 - IP500 Trunk Cards

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 125Issue 18.b.- (08 July 2008)System Short CodesShort Codes are used a

Seite 31

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 126Issue 18.b.- (08 July 2008)

Seite 32 - IP Office IP412 Control Unit

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 127Issue 18.b.- (08 July 2008)Chapter 5. IP Telephony

Seite 33

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 128Issue 18.b.- (08 July 2008)5. IP TelephonyTechnological innovation

Seite 34 - IP400 Trunk Interface Cards

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 129Issue 18.b.- (08 July 2008)IP Office Turns VoIP into IP TelephonyIn

Seite 35

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 13Issue 18.b.- (08 July 2008)Manager EnhancementsAll Multi Line Option

Seite 36 - Internal Daughter Cards

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 130Issue 18.b.- (08 July 2008)Gateways, Gatekeepers and H.323 - Techno

Seite 37 - External Expansion Modules

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 131Issue 18.b.- (08 July 2008)IP Telephony Features· GatekeeperThe IP

Seite 38 - IP500 Phone Expansion Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 132Issue 18.b.- (08 July 2008)Power Options for IP TelephonesAvaya sup

Seite 39 - IP500 BRI So8 Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 133Issue 18.b.- (08 July 2008)Avaya Individual Power SupplyAvaya provi

Seite 40 - IP500 Digital Station Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 134Issue 18.b.- (08 July 2008)VoIP FAQNetwork RequirementsQuality of S

Seite 41 - IP400 Phone Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 135Issue 18.b.- (08 July 2008)Bandwidth Required For Each Voice Call?T

Seite 42

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 136Issue 18.b.- (08 July 2008)What is the Maximum Number of Simultaneo

Seite 43 - IP400 Analog Trunk 16 Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 137Issue 18.b.- (08 July 2008)IP Packet Flow ControlWhile a high-perfo

Seite 44

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 138Issue 18.b.- (08 July 2008)

Seite 45 - Telephones

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 139Issue 18.b.- (08 July 2008)Chapter 6. Public and Private VoiceNetwo

Seite 46 - 3. Telephones

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 14Issue 18.b.- (08 July 2008)Four Sources of Music on HoldIP Office 4.

Seite 47

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 140Issue 18.b.- (08 July 2008)6. Public and Private Voice NetworksWith

Seite 48

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 141Issue 18.b.- (08 July 2008)Private Circuit Switched Voice Networkin

Seite 49

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 142Issue 18.b.- (08 July 2008)Public Voice NetworkingThe IP Office pla

Seite 50

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 143Issue 18.b.- (08 July 2008)Additional ISDN featuresThe following IS

Seite 51

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 144Issue 18.b.- (08 July 2008)North American T1Provided by the IP400 P

Seite 52

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 145Issue 18.b.- (08 July 2008)Analog Trunks· Loop StartLoop start trun

Seite 53

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 146Issue 18.b.- (08 July 2008)Session Initiation Protocol (SIP)IP Offi

Seite 54

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 147Issue 18.b.- (08 July 2008)Option 2: Direct connection from the IP

Seite 55 - 4601 Telephone

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 148Issue 18.b.- (08 July 2008)Option 4: Connection to the ITSP through

Seite 56

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 149Issue 18.b.- (08 July 2008)Packet Based Voice NetworkingThis sectio

Seite 57

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 15Issue 18.b.- (08 July 2008)Reversal of Operation 'Outgoing Call

Seite 58

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 150Issue 18.b.- (08 July 2008)VoIP over a Managed Frame Relay NetworkF

Seite 59

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 151Issue 18.b.- (08 July 2008)Supplementary Services within IP Network

Seite 60

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 152Issue 18.b.- (08 July 2008)Small Community NetworkingWhen connectin

Seite 61

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 153Issue 18.b.- (08 July 2008)Small Community Networking - Advanced Ne

Seite 62

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 154Issue 18.b.- (08 July 2008)Internetworking with Other Avaya Product

Seite 63 - T3 Telephone Range

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 155Issue 18.b.- (08 July 2008)Messaging NetworkingThere are 2 options

Seite 64 - T3 Compact

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 156Issue 18.b.- (08 July 2008)· Provides 2,000 remote mailboxes per Vo

Seite 65 - T3 Classic

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 157Issue 18.b.- (08 July 2008)Common Networking FeaturesAlternate Rout

Seite 66 - T3 Comfort

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 158Issue 18.b.- (08 July 2008)Network Numbering SchemesIP Office uses

Seite 67 - T3 DSS Expansion Modules

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 159Issue 18.b.- (08 July 2008)

Seite 68

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 16Issue 18.b.- (08 July 2008)Operating System SupportThe following Mic

Seite 69 - Wireless - Avaya IP DECT

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 160Issue 18.b.- (08 July 2008)Chapter 7. Data Networking Services

Seite 70

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 161Issue 18.b.- (08 July 2008)7. Data Networking ServicesLAN/WAN Servi

Seite 71

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 162Issue 18.b.- (08 July 2008)Internet AccessWhile the telephone is st

Seite 72 - Wireless - WiFi (802.11)

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 163Issue 18.b.- (08 July 2008)Remote Access FeaturesIP Office's i

Seite 73

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 164Issue 18.b.- (08 July 2008)Data Networking FeaturesIntegral 10/100

Seite 74

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 165Issue 18.b.- (08 July 2008)Point-to-Point Protocol (PPP)PPP is an i

Seite 75 - 3616 Wireless Telephone

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 166Issue 18.b.- (08 July 2008)Password Authentication Protocol (PAP)PA

Seite 76

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 167Issue 18.b.- (08 July 2008)Network Address Translation (NAT)Network

Seite 77

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 168Issue 18.b.- (08 July 2008)Light-Weight Directory Access Protocol (

Seite 78

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 169Issue 18.b.- (08 July 2008)VPN: IPSec TunnelingIPSec tunnels allow

Seite 79

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 17Issue 18.b.- (08 July 2008)Notice about the support of Integrated Me

Seite 80 - 3701 IP DECT

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 170Issue 18.b.- (08 July 2008)

Seite 81 - 3711 IP DECT

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 171Issue 18.b.- (08 July 2008)Chapter 8. Phone Manager

Seite 82

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 172Issue 18.b.- (08 July 2008)8. Phone ManagerThe IP Office Phone Mana

Seite 83

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 173Issue 18.b.- (08 July 2008)Phone Manager LitePhone Manager Lite is

Seite 84 - VPN Phone Software

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 174Issue 18.b.- (08 July 2008)Voicemail AccessPhone Manager Lite provi

Seite 85 - Other Ranges

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 175Issue 18.b.- (08 July 2008)Personal Productivity and CollaborationA

Seite 86 - 4412D Telephone

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 176Issue 18.b.- (08 July 2008)Phone Manager ProPhone Manager Pro is li

Seite 87 - 4424D Telephone

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 177Issue 18.b.- (08 July 2008)· Integration with Contact Management pa

Seite 88 - DSS4450 Unit

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 178Issue 18.b.- (08 July 2008)· Door entry controlDoor entry control a

Seite 89 - Analog Telephones

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 179Issue 18.b.- (08 July 2008)Phone Manager PC Softphone (IP Softphone

Seite 90

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 18Issue 18.b.- (08 July 2008)Voice Communication Solution FeaturesIP O

Seite 91

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 180Issue 18.b.- (08 July 2008)Phone Manager Feature SummaryFeaturePhon

Seite 92

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 181Issue 18.b.- (08 July 2008)Phone Manager PC Requirements· Phone sup

Seite 93

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 182Issue 18.b.- (08 July 2008)

Seite 94

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 183Issue 18.b.- (08 July 2008)Chapter 9. SoftConsole

Seite 95

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 184Issue 18.b.- (08 July 2008)9. SoftConsoleSoftConsole is the PC base

Seite 96 - Headsets

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 185Issue 18.b.- (08 July 2008)The SoftConsole screen is divided into t

Seite 97

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 186Issue 18.b.- (08 July 2008)· Directory PanelThe directory panel on

Seite 98 - Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 187Issue 18.b.- (08 July 2008)· Conference RoomAn operator can configu

Seite 99 - 4. Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 188Issue 18.b.- (08 July 2008)· Park Slot PanelThe park slot panel can

Seite 100 - Basic Call Handling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 189Issue 18.b.- (08 July 2008)SoftConsole OptionsSoftConsole has many

Seite 101 - Automatic Callback

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 19Issue 18.b.- (08 July 2008)Data Communication Solution FeaturesFor o

Seite 102 - Message Waiting Indication

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 190Issue 18.b.- (08 July 2008)SoftConsole AdministrationSoftConsole ha

Seite 103 - Visual Voice

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 191Issue 18.b.- (08 July 2008)

Seite 104 - Advanced Call Handling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 192Issue 18.b.- (08 July 2008)Chapter 10. Computer TelephonyIntegratio

Seite 105 - Hunt Group Enable/Disable

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 193Issue 18.b.- (08 July 2008)10. Computer Telephony IntegrationComput

Seite 106 - Dial Plan

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 194Issue 18.b.- (08 July 2008)CTI with IP OfficeIP Office offers a sig

Seite 107 - Remote Hot Desking

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 195Issue 18.b.- (08 July 2008)TAPILink Lite (1st Party TAPI Support)TA

Seite 108 - Telecommuter Mode

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 196Issue 18.b.- (08 July 2008)Chapter 11. Voicemail

Seite 109 - Twinning and Mobility

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 197Issue 18.b.- (08 July 2008)11. VoicemailVoicemail provides a teleph

Seite 110 - Issue 18.b.- (08 July 2008)

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 198Issue 18.b.- (08 July 2008)Voicemail LiteVoiceMail Lite is the IP O

Seite 111 - Key and Lamp Operation

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 199Issue 18.b.- (08 July 2008)Embedded Voicemail(IP500, IP406 V2 and I

Seite 112 - Call Coverage

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 2Issue 18.b.- (08 July 2008)© 2008 AVAYA All Rights Reserved.NoticeWhi

Seite 113 - Dial Emergency

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 20Issue 18.b.- (08 July 2008)Applications Platform FeaturesIP Office p

Seite 114 - PIN Restricted Calling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 200Issue 18.b.- (08 July 2008)Voicemail ProIP Office VoiceMail Pro off

Seite 115 - Forwarding

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 201Issue 18.b.- (08 July 2008)Key features of VoiceMail Pro include:·

Seite 116 - Follow Me

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 202Issue 18.b.- (08 July 2008)Interaction of Voicemail with Email Syst

Seite 117 - Avaya Digital and IP Phones

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 203Issue 18.b.- (08 July 2008)Unified Messaging Service (UMS)Unified M

Seite 118 - On Hook Dialing

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 204Issue 18.b.- (08 July 2008)VoiceMail Pro Web AccessThe second inter

Seite 119 - Inbound Call Handling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 205Issue 18.b.- (08 July 2008)Fax MessagesWhile not directly supplying

Seite 120 - Hunt Groups

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 206Issue 18.b.- (08 July 2008)Email Reading (Microsoft Exchange only)I

Seite 121 - Announcements

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 207Issue 18.b.- (08 July 2008)Networked MessagingWhere organizations a

Seite 122 - Contact Center Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 208Issue 18.b.- (08 July 2008)Auto AttendantVoiceMail Pro provides an

Seite 123 - Queue Threshold Alert

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 209Issue 18.b.- (08 July 2008)Accessing Database Information within Ca

Seite 124 - Miscellaneous Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 21Issue 18.b.- (08 July 2008)Management ToolsThe IP Office solution (p

Seite 125 - System Short Codes

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 210Issue 18.b.- (08 July 2008)Using Text To Speech (TTS) Facilities wi

Seite 126 - Page 126

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 211Issue 18.b.- (08 July 2008)Personal NumberingContact-ability is all

Seite 127 - IP Telephony

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 212Issue 18.b.- (08 July 2008)Extended Personal GreetingsIn INTUITY em

Seite 128 - 5. IP Telephony

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 213Issue 18.b.- (08 July 2008)Hunt Group Broadcast MessagesWith VoiceM

Seite 129 - Page 129

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 214Issue 18.b.- (08 July 2008)Cascaded Out-CallingVoiceMail Pro can se

Seite 130 - Page 130

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 215Issue 18.b.- (08 July 2008)Campaign ManagerAs part of VoiceMail Pro

Seite 131 - IP Telephony Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 216Issue 18.b.- (08 July 2008)Call RecordingVoiceMail Pro also offers

Seite 132

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 217Issue 18.b.- (08 July 2008)IP Office ContactStoreThe standard Call

Seite 133

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 218Issue 18.b.- (08 July 2008)IP Office ContactStore allows replay of

Seite 134 - VoIP FAQ

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 219Issue 18.b.- (08 July 2008)Voicemail Feature ComparisonPlatform Sup

Seite 135 - Acceptable Delay?

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 22Issue 18.b.- (08 July 2008)Telephone OptionsIP Office supports multi

Seite 136 - Network Assessment

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 220Issue 18.b.- (08 July 2008)Features EmbeddedVoicemailVoiceMailLiteV

Seite 137 - VoIP Standards Supported

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 221Issue 18.b.- (08 July 2008)In-Queue Announcements EmbeddedVoicemail

Seite 138 - Page 138

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 222Issue 18.b.- (08 July 2008)IP Office VoiceMail Pro Intuity Audix Em

Seite 139 - Networks

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 223Issue 18.b.- (08 July 2008)PC RequirementsGeneral Requirements· An

Seite 140 - Page 140

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 224Issue 18.b.- (08 July 2008)· An Exchange User account for user &apo

Seite 141 - Page 141

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 225Issue 18.b.- (08 July 2008)Voice Recording Library ManagementIP Off

Seite 142 - Public Voice Networking

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 226Issue 18.b.- (08 July 2008)

Seite 143 - Page 143

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 227Issue 18.b.- (08 July 2008)Chapter 12. Audio Conferencing

Seite 144 - Page 144

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 228Issue 18.b.- (08 July 2008)12. Audio ConferencingA problem familiar

Seite 145 - Page 145

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 229Issue 18.b.- (08 July 2008)IP Office Meet-Me Conferencing SolutionT

Seite 146 - Page 146

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 23Issue 18.b.- (08 July 2008)Chapter 2. IP Office Platform

Seite 147 - Page 147

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 230Issue 18.b.- (08 July 2008)IP Office Conferencing CapacityIP Office

Seite 148 - Page 148

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 231Issue 18.b.- (08 July 2008)IP Office Standard Conferencing Features

Seite 149 - Packet Based Voice Networking

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 232Issue 18.b.- (08 July 2008)Conferencing CenterThe integrated confer

Seite 150 - Page 150

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 233Issue 18.b.- (08 July 2008)The user setting up the conference can t

Seite 151 - Page 151

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 234Issue 18.b.- (08 July 2008)A local address book facility is availab

Seite 152 - Small Community Networking

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 235Issue 18.b.- (08 July 2008)Conference templates can be used to book

Seite 153

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 236Issue 18.b.- (08 July 2008)Conferencing Center ReportingThe System

Seite 154 - Page 154

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 237Issue 18.b.- (08 July 2008)Conferencing Center Web ClientTo complem

Seite 155 - Page 155

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 238Issue 18.b.- (08 July 2008)Phone Manager Conferencing Center Integr

Seite 156 - Page 156

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 239Issue 18.b.- (08 July 2008)

Seite 157 - Common Networking Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 24Issue 18.b.- (08 July 2008)2. IP Office PlatformIP Office is a modul

Seite 158 - Network Numbering Schemes

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 240Issue 18.b.- (08 July 2008)Chapter 13. The Contact Center

Seite 159 - Page 159

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 241Issue 18.b.- (08 July 2008)13. The Contact CenterAvaya provides Cus

Seite 160 - Data Networking Services

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 242Issue 18.b.- (08 July 2008)SBCCSmall Business Customer Service Over

Seite 161 - 7. Data Networking Services

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 243Issue 18.b.- (08 July 2008)Ordering Small Business Contact CenterSm

Seite 162 - Internet Access

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 244Issue 18.b.- (08 July 2008)SBCC Server Hardware RequirementsThe min

Seite 163 - LAN to LAN Routing

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 245Issue 18.b.- (08 July 2008)SBCC Historical ReportingThe SBCC report

Seite 164 - Data Networking Features

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 246Issue 18.b.- (08 July 2008)Creating an SBCC ReportFrom the seven ba

Seite 165 - Point-to-Point Protocol (PPP)

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 247Issue 18.b.- (08 July 2008)SBCC Report ExamplesCall Details Report

Seite 166 - Page 166

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 248Issue 18.b.- (08 July 2008)SBCC Real Time ReportingSmall Business C

Seite 167 - Firewall

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 249Issue 18.b.- (08 July 2008)AlarmsThe Small Business Contact provide

Seite 168 - Remote Access Server (RAS)

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 25Issue 18.b.- (08 July 2008)IP Office 500 Control UnitWith a greater

Seite 169 - VPN: IPSec Tunneling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 250Issue 18.b.- (08 July 2008)SBCC Call StatisticsThe Small Business C

Seite 170 - Page 170

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 251Issue 18.b.- (08 July 2008)Compact Contact CenterIP Office Compact

Seite 171 - Phone Manager

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 252Issue 18.b.- (08 July 2008)Call Center View - Real Time ReportingSu

Seite 172 - 8. Phone Manager

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 253Issue 18.b.- (08 July 2008)CCC Reporter - Historical ReportingCCC R

Seite 173 - Phone Manager Lite

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 254Issue 18.b.- (08 July 2008) Custom ReportingCustom Reporting allows

Seite 174 - Page 174

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 255Issue 18.b.- (08 July 2008)Designing Reports Using Crystal ReportsC

Seite 175 - Page 175

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 256Issue 18.b.- (08 July 2008)Crystal Reports TrainingTraining is avai

Seite 176 - Phone Manager Pro

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 257Issue 18.b.- (08 July 2008)Wallboard Server/ClientWallboard Manager

Seite 177 - Page 177

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 258Issue 18.b.- (08 July 2008)Queuing AnnouncementsVoiceMail Pro provi

Seite 178 - Page 178

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 259Issue 18.b.- (08 July 2008)Chapter 14. CRM Integration

Seite 179 - Page 179

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 26Issue 18.b.- (08 July 2008)IP500 Voice Networking LicenseQSIG, H.323

Seite 180 - Phone Manager Feature Summary

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 260Issue 18.b.- (08 July 2008)14. CRM IntegrationIntroductionAvaya and

Seite 181 - Phone Manager PC Requirements

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 261Issue 18.b.- (08 July 2008)Inbound Call OperationA user can set up

Seite 182 - Page 182

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 262Issue 18.b.- (08 July 2008)Outbound Call OperationOutbound calls ar

Seite 183 - SoftConsole

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 263Issue 18.b.- (08 July 2008)

Seite 184 - 9. SoftConsole

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 264Issue 18.b.- (08 July 2008)Chapter 15. Management Utilities

Seite 185 - Page 185

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 265Issue 18.b.- (08 July 2008)15. Management UtilitiesThis section giv

Seite 186 - Page 186

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 266Issue 18.b.- (08 July 2008)IP Office ManagerThis application is IP

Seite 187 - Page 187

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 267Issue 18.b.- (08 July 2008)IP Office has a built-in audit trail tha

Seite 188 - Page 188

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 268Issue 18.b.- (08 July 2008)Manager is also used for maintenance fun

Seite 189 - SoftConsole Options

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 269Issue 18.b.- (08 July 2008)MonitorThe IP Office Monitor application

Seite 190 - SoftConsole PC Requirements

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 27Issue 18.b.- (08 July 2008)IP500 CardsThe IP500 control unit has 4 s

Seite 191 - Page 191

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 270Issue 18.b.- (08 July 2008)Simple Network Management Protocol (SNMP

Seite 192 - Integration

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 271Issue 18.b.- (08 July 2008)CDRFor IP Office customers that want to

Seite 193 - Page 193

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 272Issue 18.b.- (08 July 2008)SMDRFor more formal call logging and rep

Seite 194 - CTI with IP Office

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 273Issue 18.b.- (08 July 2008)System Status ApplicationThe System Stat

Seite 195 - Support for Developers

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 274Issue 18.b.- (08 July 2008)· Attempt to use a feature for which no

Seite 196 - Voicemail

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 275Issue 18.b.- (08 July 2008)

Seite 197 - 11. Voicemail

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 276Issue 18.b.- (08 July 2008)Chapter 16. Configurations

Seite 198 - Voicemail Lite

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 277Issue 18.b.- (08 July 2008)16. ConfigurationsIP500 Control Unit (70

Seite 199 - Embedded Voicemail

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 278Issue 18.b.- (08 July 2008)IP Office External Expansion ModulesExce

Seite 200 - Voicemail Pro

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 279Issue 18.b.- (08 July 2008)IP500 Voice Compression Modules· IP Offi

Seite 201 - Page 201

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 28Issue 18.b.- (08 July 2008)IP500 Digital Station 8 CardThis card pro

Seite 202 - Page 202

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 280Issue 18.b.- (08 July 2008) IP400 Trunk Interface CardsExcept where

Seite 203

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 281Issue 18.b.- (08 July 2008)Country AvailabilityIP Office is availab

Seite 204

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 282Issue 18.b.- (08 July 2008)Sample ConfigurationsIP500Scenario 1:A U

Seite 205 - Fax Messages

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 283Issue 18.b.- (08 July 2008)IP412Scenario 1:A US business requiring

Seite 206 - Page 206

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 284Issue 18.b.- (08 July 2008)

Seite 207 - Networked Messaging

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 285Issue 18.b.- (08 July 2008)Chapter 17. TAPI Functions Supportedby I

Seite 208 - Auto Attendant

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 286Issue 18.b.- (08 July 2008)17. TAPI Functions Supported by IP Offic

Seite 209 - Page 209

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 287Issue 18.b.- (08 July 2008)Device-Specific DataThe following table

Seite 210 - Visual Basic (VB) Scripting

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 288Issue 18.b.- (08 July 2008)DevLink FieldsThe following table shows

Seite 211 - Personal Numbering

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 289Issue 18.b.- (08 July 2008)

Seite 212 - Extended Personal Greetings

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 29Issue 18.b.- (08 July 2008)IP500 VCM CardThis card provides voice co

Seite 213 - Personal Distribution Lists

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 290Issue 18.b.- (08 July 2008)Chapter 18. Technical Specifications

Seite 214 - Cascaded Out-Calling

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 291Issue 18.b.- (08 July 2008)18. Technical SpecificationsDimensionsUn

Seite 215 - Campaign Manager

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 292Issue 18.b.- (08 July 2008)Telephone Extension Cable LengthsThe fol

Seite 216

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 293Issue 18.b.- (08 July 2008)· Small Office 45W Power Supply UnitSupp

Seite 217 - IP Office ContactStore

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 294Issue 18.b.- (08 July 2008)InterfacesInterfaceInformationDTE Port·

Seite 218 - Page 218

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 295Issue 18.b.- (08 July 2008)ProtocolsProtocolRFCInformationV120-A st

Seite 219 - Voicemail Feature Comparison

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 296Issue 18.b.- (08 July 2008) Session Initiation Protocol· Rec. E.164

Seite 220 - Page 220

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 297Issue 18.b.- (08 July 2008)

Seite 221 - Page 221

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 298Issue 18.b.- (08 July 2008)Chapter 19. Appendix

Seite 222 - Page 222

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 299Issue 18.b.- (08 July 2008)19. AppendixThe following equipment is n

Seite 223 - PC Requirements

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 3Issue 18.b.- (08 July 2008)ContentsContents1. Introduction...

Seite 224 - Page 224

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 30Issue 18.b.- (08 July 2008)IP500 Trunk CardsIP500 daughter trunk car

Seite 225 - Page 225

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 300Issue 18.b.- (08 July 2008)

Seite 226 - Page 226

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 301Issue 18.b.- (08 July 2008)Expansion ModulesThrough support of up t

Seite 227 - Audio Conferencing

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 302Issue 18.b.- (08 July 2008)IP400 WAN3 10/100The IP400 WAN3 10/100 m

Seite 228 - 12. Audio Conferencing

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 303Issue 18.b.- (08 July 2008)Small Office EditionThe IP Office - Smal

Seite 229 - Page 229

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 304Issue 18.b.- (08 July 2008)IP Office - Small Office Edition 4T+4A+8

Seite 230 - Page 230

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 305Issue 18.b.- (08 July 2008)

Seite 231 - Page 231

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 306Issue 18.b.- (08 July 2008)IP Office - Small Office Edition WAN Exp

Seite 232 - Conferencing Center

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 307Issue 18.b.- (08 July 2008)Optional Wireless Access PointAll IP Off

Seite 233 - Page 233

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 308Issue 18.b.- (08 July 2008)Optional Embedded Voicemail with Auto-At

Seite 234 - Page 234

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 309Issue 18.b.- (08 July 2008)

Seite 235 - Page 235

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 31Issue 18.b.- (08 July 2008)IP500 BRI Trunk Card (Euro ISDN)This type

Seite 237 - Page 237

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 311Issue 18.b.- (08 July 2008)IndexIndex- A -Absence Text 104setti

Seite 238 - Page 238

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 312Issue 18.b.- (08 July 2008)IndexApplication Level Gateway 146Ap

Seite 239 - Page 239

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 313Issue 18.b.- (08 July 2008)IndexBusy Lamp Field Panel 184Busy O

Seite 240 - The Contact Center

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 314Issue 18.b.- (08 July 2008)IndexCentralized INTUITY Audix 197Ce

Seite 241 - 13. The Contact Center

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 315Issue 18.b.- (08 July 2008)IndexConferencing Center toolbar 173

Seite 242 - SBCC Business Benefits

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 316Issue 18.b.- (08 July 2008)IndexDECT 68, 69, 142DECT Networking

Seite 243 - SBCC Sales Order Codes

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 317Issue 18.b.- (08 July 2008)IndexDisplay Soft Keys 86, 87Distinc

Seite 244 - Page 244

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 318Issue 18.b.- (08 July 2008)IndexEmail 6, 24, 72, 103, 162, 163,

Seite 245 - SBCC Historical Reporting

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 319Issue 18.b.- (08 July 2008)IndexExtreme Alpine Series 131Extrem

Seite 246 - Page 246

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 32Issue 18.b.- (08 July 2008)IP Office IP412 Control UnitWith a greate

Seite 247

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 320Issue 18.b.- (08 July 2008)IndexG.726 16kbps ADPCM 217G.729

Seite 248 - SBCC Real Time Reporting

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 321Issue 18.b.- (08 July 2008)IndexIndividual DDI/DID Details 252I

Seite 249 - Page 249

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 322Issue 18.b.- (08 July 2008)IndexIP Office Phone Manager application

Seite 250 - SBCC Call Statistics

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 323Issue 18.b.- (08 July 2008)IndexIPSec 10, 19, 149, 169, 295IPSe

Seite 251 - Compact Contact Center

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 324Issue 18.b.- (08 July 2008)IndexLost Call CLI 253Lost Calls

Seite 252 - Page 252

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 325Issue 18.b.- (08 July 2008)IndexMSP 194Mu-law 277multicast

Seite 253 - Page 253

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 326Issue 18.b.- (08 July 2008)Indexoldest ringing/waiting call 122

Seite 254 - Page 254

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 327Issue 18.b.- (08 July 2008)IndexPIN 20, 114, 198, 209, 219, 231

Seite 255 - Page 255

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 328Issue 18.b.- (08 July 2008)IndexPush 94push-to-talk” 72Put_

Seite 256 - Page 256

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 329Issue 18.b.- (08 July 2008)IndexReport Viewers 251Reporting Int

Seite 257 - Wallboard Server/Client

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 33Issue 18.b.- (08 July 2008)Expansion ModulesThrough support of up to

Seite 258 - Queuing Announcements

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 330Issue 18.b.- (08 July 2008)IndexSet Mobile Twinning Number 125S

Seite 259 - CRM Integration

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 331Issue 18.b.- (08 July 2008)Indexstarting PC Wallboard 257Sta

Seite 260 - 14. CRM Integration

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 332Issue 18.b.- (08 July 2008)IndexText-to-Speech 200TFTP 72,

Seite 261 - Inbound Call Operation

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 333Issue 18.b.- (08 July 2008)IndexUpgradeable Firmware 55, 56, 58

Seite 262 - Outbound Call Operation

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 334Issue 18.b.- (08 July 2008)IndexVoicemail 10, 20, 21, 22, 25, 3

Seite 263 - Page 263

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 335Issue 18.b.- (08 July 2008)IndexWAP WML 58, 60Warm Start 26

Seite 264 - Management Utilities

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 336Issue 18.b.- (08 July 2008)Performance figures and data quoted in t

Seite 265 - 15. Management Utilities

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 34Issue 18.b.- (08 July 2008)IP400 Trunk Interface CardsIP400 trunk in

Seite 266 - IP Office Manager

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 35Issue 18.b.- (08 July 2008)IP400 PRI Cards (T1/E1/E1R2)Available in

Seite 267 - Page 267

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 36Issue 18.b.- (08 July 2008)Internal Daughter CardsInternal Daughter

Seite 268 - Page 268

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 37Issue 18.b.- (08 July 2008)External Expansion ModulesUnless otherwis

Seite 269 - Page 269

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 38Issue 18.b.- (08 July 2008)IP500 Phone Expansion ModuleThis module p

Seite 270 - Page 270

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 39Issue 18.b.- (08 July 2008)IP500 Analog Trunk 16 ModuleThis expansio

Seite 271 - Page 271

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 4Issue 18.b.- (08 July 2008)Contents...

Seite 272 - Page 272

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 40Issue 18.b.- (08 July 2008)IP500 Digital Station ModuleThis expansio

Seite 273 - System Status Application

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 41Issue 18.b.- (08 July 2008)IP400 Phone ModuleThis module provides ad

Seite 274 - Page 274

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 42Issue 18.b.- (08 July 2008)IP400 Digital Station V2 ModuleThis expan

Seite 275 - Page 275

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 43Issue 18.b.- (08 July 2008)IP400 Analog Trunk 16 ModuleThis expansio

Seite 276 - Configurations

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 44Issue 18.b.- (08 July 2008)

Seite 277 - 16. Configurations

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 45Issue 18.b.- (08 July 2008)Chapter 3. Telephones

Seite 278 - Page 278

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 46Issue 18.b.- (08 July 2008)3. TelephonesAvaya IP Office Desktop phon

Seite 279 - Page 279

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 47Issue 18.b.- (08 July 2008)1700Avaya one-X is a portfolio of communi

Seite 280 - Page 280

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 48Issue 18.b.- (08 July 2008)1703 IP TelephoneWorks on:IP OfficeCommun

Seite 281 - Country Availability

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 49Issue 18.b.- (08 July 2008)oContacts application (100) and Call Log

Seite 282 - Sample Configurations

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 5Issue 18.b.- (08 July 2008)Chapter 1. Introduction

Seite 283 - Page 283

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 50Issue 18.b.- (08 July 2008)1708 IP TelephoneWorks on:IP OfficeCommun

Seite 284 - Page 284

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 51Issue 18.b.- (08 July 2008)· Key Labels: Icons used on fixed feature

Seite 285 - TAPI Functions Supported

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 52Issue 18.b.- (08 July 2008)1716 IP TelephoneWorks on:IP OfficeCommun

Seite 286 - TAPI 3.0 functions supported

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 53Issue 18.b.- (08 July 2008)o16 line appearance/feature key buttons –

Seite 287 - Device-Specific Data

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 54Issue 18.b.- (08 July 2008)BM32 Button module.The BM32 Button Module

Seite 288 - DevLink Fields

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 55Issue 18.b.- (08 July 2008)4601 TelephoneWorks on:IP OfficeCommunica

Seite 289 - Page 289

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 56Issue 18.b.- (08 July 2008)5402, 5602 SW, 2402, 4602 SW Telephone Te

Seite 290 - Technical Specifications

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 57Issue 18.b.- (08 July 2008)Requirements for 5402 and 2402:· Connect

Seite 291 - 18. Technical Specifications

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 58Issue 18.b.- (08 July 2008)5410, 5610 SW, 2410, 4610 SW TelephonesTe

Seite 292

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 59Issue 18.b.- (08 July 2008)Special Features for the 5410 and 2410:·

Seite 293 - Page 293

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 6Issue 18.b.- (08 July 2008)1. IntroductionThis document forms no part

Seite 294 - Interfaces

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 60Issue 18.b.- (08 July 2008)5420, 5621, 2420, 4621, 4625 TelephonesTe

Seite 295 - Protocols

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 61Issue 18.b.- (08 July 2008)Special Features for the 5420 and 2420:·

Seite 296 - Page 296

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 62Issue 18.b.- (08 July 2008)EU24 and EU24 BL Expansion ModulesThe EU2

Seite 297 - Page 297

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 63Issue 18.b.- (08 July 2008)T3 Telephone RangeThe T3 range of digital

Seite 298 - Appendix

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 64Issue 18.b.- (08 July 2008)T3 CompactCommon Features:· Display: 1 li

Seite 299 - 19. Appendix

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 65Issue 18.b.- (08 July 2008)T3 ClassicCommon Features:· Display: grap

Seite 300 - Page 300

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 66Issue 18.b.- (08 July 2008)T3 ComfortCommon Features:· Display: grap

Seite 301 - Page 301

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 67Issue 18.b.- (08 July 2008)T3 DSS Expansion ModulesThe T3 DSS Module

Seite 302 - IP400 So8 Expansion Module

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 68Issue 18.b.- (08 July 2008)Wireless and Remote Phone SolutionsAvaya

Seite 303 - Small Office Edition

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 69Issue 18.b.- (08 July 2008)Wireless - Avaya IP DECTThe IP DECT solut

Seite 304 - Page 304

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 7Issue 18.b.- (08 July 2008)Serve better. Sell more.IP Office can give

Seite 305 - Page 305

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 70Issue 18.b.- (08 July 2008)Avaya IP DECT System licensingA license i

Seite 306 - Page 306

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 71Issue 18.b.- (08 July 2008)Wireless - 900MHz Digital WirelessThe Ava

Seite 307

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 72Issue 18.b.- (08 July 2008)Wireless - WiFi (802.11)The Avaya IP Wire

Seite 308

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 73Issue 18.b.- (08 July 2008)Wireless IP TerminalsUsers can have a cho

Seite 309 - Page 309

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 74Issue 18.b.- (08 July 2008)Avaya Voice Priority ProcessorsThe Avaya

Seite 310

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 75Issue 18.b.- (08 July 2008)3616 Wireless TelephoneThe Avaya 3616 IP

Seite 311

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 76Issue 18.b.- (08 July 2008)3620 Healthcare Wireless TelephoneThe Ava

Seite 312

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 77Issue 18.b.- (08 July 2008)3626 Ruggedized Wireless TelephoneThe Ava

Seite 313

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 78Issue 18.b.- (08 July 2008)3641 Ruggedized Wireless TelephoneThe Ava

Seite 314

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 79Issue 18.b.- (08 July 2008)3645 Ruggedized Wireless TelephoneThe Ava

Seite 315

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 8Issue 18.b.- (08 July 2008)Is IP technology so new that it’s not reli

Seite 316

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 80Issue 18.b.- (08 July 2008)3701 IP DECTThis handset is supported on

Seite 317

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 81Issue 18.b.- (08 July 2008)3711 IP DECTThis telephone is supported o

Seite 318

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 82Issue 18.b.- (08 July 2008)Digital Wireless 3810 Telephone Features·

Seite 319

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 83Issue 18.b.- (08 July 2008)The Avaya 3810 is delivered as a single u

Seite 320

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 84Issue 18.b.- (08 July 2008)VPN Phone SoftwareVPN Phone is a full-fea

Seite 321

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 85Issue 18.b.- (08 July 2008)Other RangesAvaya has a wide range of com

Seite 322

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 86Issue 18.b.- (08 July 2008)4412D TelephoneThis range of telephones i

Seite 323

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 87Issue 18.b.- (08 July 2008)4424D TelephoneThis range of telephones i

Seite 324

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 88Issue 18.b.- (08 July 2008)DSS4450 Unit The DSS4450 works in associa

Seite 325

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 89Issue 18.b.- (08 July 2008)Analog TelephonesAs well as providing a l

Seite 326

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 9Issue 18.b.- (08 July 2008)How IP Office is benefiting businesses tod

Seite 327

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 90Issue 18.b.- (08 July 2008)Avaya 6200 Analog Telephone (North Americ

Seite 328

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 91Issue 18.b.- (08 July 2008)Interquartz Gemini Phones (EMEA and APAC)

Seite 329

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 92Issue 18.b.- (08 July 2008)CLI Feature phone 9335-AVAll features of

Seite 330

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 93Issue 18.b.- (08 July 2008)Hotel Phone 9281-AV· Removable inlay card

Seite 331

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 94Issue 18.b.- (08 July 2008)Doorphone Entry Systems for IP OfficeDoor

Seite 332

IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 95Issue 18.b.- (08 July 2008)Kalika Communications Doorphone Entry Sys

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IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 96Issue 18.b.- (08 July 2008)HeadsetsAvaya offers ergonomically design

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IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 97Issue 18.b.- (08 July 2008)SummaryAll Avaya telephones are designed

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IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 98Issue 18.b.- (08 July 2008)Chapter 4. Features

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IP Office Product DescriptionIP Office 4.2© 2008 AVAYA All rights reserved.Page 99Issue 18.b.- (08 July 2008)4. FeaturesIP Office provides a comprehen

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