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IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 3
Issue 18.b.- (08 July 2008)
Contents
Contents
1. Introduction
................................................................ 6Avaya IP Office Family
................................................................ 10What's New in IP Office 4.2
................................................................ 18Voice Communication Solution Features
................................................................ 19Data Communication Solution Features
................................................................ 20Applications Platform Features
................................................................ 21Management Tools
................................................................ 21Scalable Platform
................................................................ 22Telephone Options
................................................................ 22Application and Feature Licensing
2. IP Office Platform
................................................................ 25IP Office 500 Control Unit
................................................................ 27IP500 Cards
................................................................ 30IP500 Trunk Cards
................................................................ 32IP Office IP412 Control Unit
................................................................ 34IP400 Trunk Interface Cards
................................................................ 36Internal Daughter Cards
................................................................ 37External Expansion Modules
3. Telephones
................................................................ 471700
................................................................ 554601 Telephone
................................................................ 565402, 5602 SW, 2402, 4602 SW Telephone
................................................................ 585410, 5610 SW, 2410, 4610 SW Telephones
................................................................ 605420, 5621, 2420, 4621, 4625 Telephones
................................................................ 62EU24 and EU24 BL Expansion Modules
................................................................ 63T3 Telephone Range
................................................................ 68Wireless and Remote Phone Solutions
................................................................ 85Other Ranges
................................................................ 96Headsets
................................................................ 97Summary
4. Features
................................................................ 100Basic Call Handling
................................................................ 104Advanced Call Handling
................................................................ 111Key and Lamp Operation
................................................................ 113Outbound Call Handling Features
................................................................ 115Forwarding
................................................................ 117Avaya Digital and IP Phones
................................................................ 119Inbound Call Handling
................................................................ 122Contact Center Features
................................................................ 124Miscellaneous Features
................................................................ 125System Short Codes
5. IP Telephony
................................................................ 130
Gateways, Gatekeepers and H.323 - Technology
Overview
................................................................ 131IP Telephony Features
................................................................ 132Power Options for IP Telephones
................................................................ 134VoIP FAQ
6. Public and Private Voice Networks
................................................................ 141Private Circuit Switched Voice Networking
................................................................ 142Public Voice Networking
................................................................ 146Session Initiation Protocol (SIP)
................................................................ 149Packet Based Voice Networking
................................................................ 151Supplementary Services within IP Networks
................................................................ 152Small Community Networking
................................................................ 154Internetworking with Other Avaya Products
................................................................ 157Common Networking Features
7. Data Networking Services
................................................................ 161LAN/WAN Services
................................................................ 161Quality of Service
................................................................ 162Internet Access
................................................................ 163Remote Access Features
................................................................ 163LAN to LAN Routing
................................................................ 164Data Networking Features
8. Phone Manager
................................................................ 173Phone Manager Lite
................................................................ 176Phone Manager Pro
................................................................ 179Phone Manager PC Softphone (IP Softphone)
................................................................ 180Phone Manager Feature Summary
................................................................ 181Phone Manager PC Requirements
9. SoftConsole
................................................................ 189SoftConsole Options
................................................................ 190SoftConsole Administration
................................................................ 190SoftConsole PC Requirements
10. Computer Telephony Integration
................................................................ 194CTI with IP Office
................................................................ 195TAPILink Lite (1st Party TAPI Support)
................................................................ 195TAPILink Pro (3rd Party TAPI Support)
................................................................ 195Support for Developers
11. Voicemail
................................................................ 198Voicemail Lite
................................................................ 199Embedded Voicemail
................................................................ 200Voicemail Pro
................................................................ 202Interaction of Voicemail with Email Systems
................................................................ 203Unified Messaging Service (UMS)
................................................................ 205Fax Messages
................................................................ 206Email Reading (Microsoft Exchange only)
................................................................ 207Networked Messaging
................................................................ 208Auto Attendant
................................................................ 209
Accessing Database Information within Call Flows
(IVR)
................................................................ 210
Using Text To Speech (TTS) Facilities within a Call
Flow
................................................................ 210Visual Basic (VB) Scripting
................................................................ 211Personal Numbering
................................................................ 212Extended Personal Greetings
................................................................ 213Hunt Group Broadcast Messages
................................................................ 213Personal Distribution Lists
................................................................ 214Cascaded Out-Calling
................................................................ 215Campaign Manager
................................................................ 216Call Recording
................................................................ 217IP Office ContactStore
................................................................ 218
Centralized Messaging with Avaya Communication
Manager
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