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IP Office Product Description
IP Office 4.2
© 2008 AVAYA All rights reserved.
Page 205
Issue 18.b.- (08 July 2008)
Fax Messages
While not directly supplying or supporting fax software, integration with fax to the desktop or client fax
applications can be done through the use of fax servers. This then allows an email client (for example
Microsoft Outlook) to be utilized as an easily affordable unified messaging solution. The many benefits of
unified messaging include security (as faxes are sent to the users PC rather than on paper for everyone to
see), ease-of-use and efficiency in terms of storage and retrieval of messages and the great gains that can be
made in overall workforce efficiency and productivity.
To enhance the support of third party fax solutions, VoiceMail Pro supports the automatic detection of incoming
fax calls. Traditionally a dedicated telephone number is provided for all incoming fax calls. In addition to, or as
an alternative to, the VoiceMail Pro 'Menu' action or a subscriber's voicemail box (INTUITY mode) can
automatically detect any incoming fax calls and then direct the call to a predefined location. The benefit to a
business or user is that only one number is required for either voice or fax calls.
The VoiceMail Pro can store the default fax location for the automatic routing of fax calls. Alternatively, with
fax tone detection at the voicemail box, each voicemail box can have a fax location number. If a voicemail box
owner has set his or her own fax number, then that number is used instead of the default fax location.
Voicemail box subscribers can set their own fax number through their mailbox menus.
Most fax solutions can be used in conjunction with IP Office, however the following products have been tested
and verified to operate in the above scenarios:
· Equisys - Zetafax
Zetafax for Networks provides versatile network fax software solutions for small businesses, corporate
offices and distributed enterprise businesses. It enables employees to send and receive faxes at their
desktop, without the need to print fax communications, take them to a fax machine and send them
manually. Zetafax can be seamlessly integrated into market leading email systems like Exchange
allowing users to send and receive faxes directly from their Outlook client. In addition Zetafax can be
integrated with other existing applications, such as accounting or CRM systems, for fast, automated
faxing from the desktop or back office. Zetafax for networks is already used by more than 60,000
customers worldwide. Further product information available from www.equisys.com
· Captaris - RightFax
RightFax offers a broad, scalable product line that integrates with email, desktop, CRM, ERP, document
management, imaging, archival, call center, copier/scanner systems, as well as host, legacy and
mainframe applicationsvirtually all business applications. Further product information available from
www.captaris.com
· Fenestrae – Faxination
Fenestrae Faxination Server for Microsoft Exchange integrates fax into email technology. Create faxes
on your desktop and deliver them to your chosen fax machine at the click of a mouse. Further product
information available from www.fenestrae.com
· GFI GFI FaxMaker
GFI FaxMaker for Exchange/SMTP allows users to send and receive faxes and SMS/text messages
directly from their email client. It integrates with Active Directory and therefore does not require the
administration of a separate fax user database. GFI FAXmaker integrates via the SMTP/POP3 protocol
with Lotus Notes and any SMTP/POP3 server. Further product information available from www.gfi.com
· Castelle Fax
Faxes routed to a users mailbox by Castelle fax servers will be recognized by VoiceMail Pro as faxes,
and will be supported by VoiceMail Pro Fax features.
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