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IP Office Product Description

IP Office 4.2

Page 121

Issue 18.b.- (08 July 2008)

Night Service

When a Hunt Group is in Night Service mode the Hunt Group is temporarily disabled. Callers to this Hunt

Group will:

· Pass to a Night Service Fallback group used to provide cover, e.g. pass calls to a manned extension or

an external number

· Be played the Out of Hours greeting if Voicemail is operational

· Receive the busy tone

A Hunt Group can be switched in or out of Night Service mode by a user dialing the appropriate short code –

by any extension or by specific users.

Time Profiles

Time Profiles can be used to define when a Service, Hunt Group, Least Cost Route, Conference Bridge or a

user's dial-in facility are operational. For example, a time profile can be used to route Hunt Group calls to a

manned extension or voicemail outside of office hours, or be used to apply different Least Cost Routes at

varying times of day to take advantage of cheaper call rates. Multiple Time Entries can be created so that a

Time Profile can be used to define specific hours in the day e.g. 09:00-12:00 and 13:00-17:00. Outside of a

Time Profile, voice calls would be re-routed according to the configuration but any currently connected calls at

the time the Time Profile changes would not get cut off as the change only affects the routing. Data calls will

get cut off as the time profile goes out of service but a new data call will start immediately if specified. From

Release 4.1, Time Profiles can also be based on specific calendar dates to make allowance for public holidays

or other events.

Queuing

Queuing allows calls to a Hunt Group to be held in a queue when all extensions in the group extension List are

busy. When an extension becomes free the queued call is then presented. The definition of queued calls now

includes ringing calls and calls waiting to be presented for ringing. The queue limit can be set to control the

maximum number of calls to wait against a hunt group.

While queuing, if Voicemail is operational, the caller will be played the announcements for this Hunt Group.

Announcements

From IP Office 4.0 onwards, Hunt group announcements are separated from hunt group queuing and can be

used even when queuing is off. Hunt group announcements are now supported by Embedded Voicemail in

addition to VoiceMail Pro and VoiceMail Lite.

Further, times for the first announcement, second announcement, and between repeated announcements are

configurable.

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Reliant Octel 300 Spezifikationen Seite 121