Reliant Octel 300 Bedienerhandbuch PDF herunterladen (Seite 119)

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Issue 5.00

InMail System Guide 2 - 111

Directory Dialing

Description

Directory Dialing allows an Automated Attendant caller to reach an extension by

dialing the first few letters in the extension user’s name. With Directory Dialing, the

caller does not have to remember the extension number of the person they wish to

reach – just their name. Here is how Directory Dialing works:

1. When the Automated Attendant answers, it sends the call to a Directory Dialing

Mailbox. (Optionally, the caller may be asked to dial a digit to access Directory

Dialing.)

2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by

the System Administrator) which asks the caller to dial letters for the name of

the person they wish to reach.

3. The caller dials the letters for the person’s name plus #. They can dial by first

name or last name, depending on how the Directory Dialing Message was

recorded and the Directory Dialing Mailbox was set up.

4. InMail searches the list of programmed extension names for a match of the

caller-entered letters.

5. Voice prompts announce the first three matches, and allow the caller to dial a

digit (1~3) to reach one of the announced matches. Additionally, the caller can

dial 4 to hear additional matches (if any).

6. The caller dials the digit for the extension they wish to reach, and InMail sends

the call to that extension. The call is sent as a Screened or Unscreened transfer,

depending on programming.

For callers to use Directory Dialing, the system must have a name programmed for

each extension (up to 12 characters, A~Z, using upper and lower case letters). Each

extension should also have a name recorded in their Subscriber Mailbox. In addition,

each extension used by Directory Dialing must be installed and must have their

Subscriber Mailbox active.

The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing

Mailbox. See Use a Routing Mailbox for Directory Dialing on page 2-112 below or Use

a Call Routing Mailbox for Directory Dialing on page 2-115 for more information.

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