Reliant Octel 300 Bedienerhandbuch PDF herunterladen (Seite 331)

Issue 5.00

InMail System Guide 2 - 323

Screened Transfer

Description

Screened Transfer is an Automated Attendant option that allows callers to directly dial

system extensions. Screened Transfer (and its related feature Unscreened Transfer)

allows the InMail Automated Attendant to transfer outside calls to system extensions

without the need for a live receptionist or operator. It is similar to telephone system

screened transfers in which the transferring party controls the transfer. After an

Automated Attendant caller dials an extension, InMail calls (screens) the destination

extension to see if the transfer can go through.

 If the destination is busy or in DND, the Automated Attendant doesn’t extend the

call and immediately provides the caller with additional options.

 If the destination is available, the Automated Attendant rings it. If the destination

answers, the call goes through. If the destination doesn’t answer within a preset

interval, the Automated Attendant does not extend the call and provides the

caller with additional options.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to

directly dial system extensions. The following summarizes the differences between

these two types of Automated Attendant transfer.

 With Unscreened Transfer, calls from the Automated Attendant ring like other

transferred calls and display the incoming Caller ID data (if provided by telco

and enabled in programming). Screened Transfers ring like Intercom calls and

do not display Caller ID until the call is answered.

 Both Screened and Unscreened Transfers route unanswered calls to the

subscriber’s greeting (recorded or default) so the caller can leave a message.

However, only Screened Transfer allows the caller to dial 2 to reach the Next

Call Routing Mailbox options (if programmed).

Screened Transfer and Inactive Mailboxes

Screened Transfer to an extension can occur only if the destination extension has an

active mailbox. If the extension’s mailbox is inactive, the Automated Attendant caller

hears: “That is an invalid entry,” and returns to the Automated Attendant.

1 2 ... 326 327 328 329 330 331 332 333 334 335 336 ... 503 504

Keine Kommentare

Reliant Octel 300 Bedienerhandbuch Seite 331