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Issue 5.00
InMail System Guide 2 - 33
Announcement Mailbox
Description
An Announcement Mailbox plays a prerecorded announcement to Automated
Attendant callers without providing dialing options. The Announcement Mailbox is
typically set up to provide information to callers and then route back to the Automated
Attendant. See the following example:
The Automated Attendant instructs the caller to dial a digit for company
directions.
Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-221 for more.
Define a group mailbox as an announcement Mailbox
Set the dialing options in the Dial Action Table associated with the active Call
Routing Mailbox to route to the group mailbox number defined as the
announcement mailbox. See Dial Action Table on page 2-105 for more.
The caller dials the digit and listens to the prerecorded Announcement Mailbox
message for directions.
After playing the directions, the caller routes back to the Automated Attendant
for additional dialing options.
See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9~32).
However, you can assign any of the 32 Routing Mailboxes as an Announcement
Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles
Automated Attendant calls.
The first chart explains what happens when the outside call is directly answered
by the Announcement Mailbox. This happens when the Answer Table uses an
Announcement Mailbox for routing instead of a Call Routing Mailbox.
The second chart explains what happens when the outside call is answered by a
Call Routing Mailbox and then routed to the Announcement Mailbox. This can
happen, for example, when a caller dials a digit to hear an announcement of
company directions.
See Answer Tables on page 2-45 for more set up information.
- INMAIL SYSTEM GUIDE 1
- TABLE OF CONTENTS 3
- InMail System Guide iii 5
- Chapter 3 Programming 6
- Chapter 5 Soft Key Glossary 7
- Quick Setup 9
- Issue 5.00 10
- 1 - 2 Quick Setup 10
- LED INDICATION 11
- 22-07-01 DIL Assignment 14
- 22-11 DID Assignment 14
- INMAIL SYSTEM REQUIREMENTS 16
- Dial extension number 18
- Dial 0 for the operator 18
- 09 + 1 (for night mode 1) 19
- 09 + 2 (for night mode 2) 19
- SA (72) + I (4) 21
- # + hang up 21
- 1 - 14 Quick Setup 22
- Features 23
- FEATURE GLOSSARY 24
- InMail System Guide 2 - 17 25
- 2 - 18 Features 26
- InMail System Guide 2 - 19 27
- 2 - 20 Features 28
- InMail System Guide 2 - 21 29
- 2 - 22 Features 30
- InMail System Guide 2 - 23 31
- 2 - 24 Features 32
- InMail System Guide 2 - 25 33
- FEATURE DESCRIPTIONS 34
- InMail System Guide 2 - 27 35
- 2 - 28 Features 36
- ACD Delay Announcement 37
- 2 - 32 Features 40
- Announcement Mailbox 41
- 2 - 34 Features 42
- InMail System Guide 2 - 35 43
- Announcement Message 47
- 2 - 40 Features 48
- Answer Schedule Override 49
- 2 - 44 Features 52
- Answer Tables 53
- 2 - 50 Features 58
- InMail System Guide 2 - 51 59
- 2 - 52 Features 60
- 2 - 54 Features 62
- Answering Machine Emulation 63
- Auto Attendant Do Not Disturb 65
- Auto Erase or Save 67
- 2 - 60 Features 68
- Auto Time Stamp 69
- Automated Attendant 71
- Automated Attendant Transfer 75
- 2 - 68 Features 76
- 2 - 70 Features 78
- Call Forward to a Mailbox 79
- 2 - 74 Features 82
- Caller ID 83
- 2 - 80 Features 88
- Caller ID with Return Call 91
- 2 - 84 Features 92
- 2 - 86 Features 94
- Default = X*M 99
- 2 - 92 Features 100
- InMail System Guide 2 - 93 101
- 2 - 94 Features 102
- InMail System Guide 2 - 95 103
- 2 - 96 Features 104
- Operation 105
- ↓ Press “More” 107
- InMail System Guide 2 - 103 111
- 2 - 104 Features 112
- Dial Action Table 113
- Automated Attendant Answering 114
- Related Features 115
- Programming 116
- 2 - 110 Features 118
- Directory Dialing 119
- Mailbox 126
- 2 - 122 Features 130
- Directory Dialing Mailbox 131
- 2 - 124 Features 132
- Distribution List 133
- InMail System Guide 2 - 127 135
- 2 - 128 Features 136
- Email Notification 137
- 2 - 130 Features 138
- InMail System Guide 2 - 131 139
- 2 - 132 Features 140
- InMail System Guide 2 - 133 141
- 2 - 134 Features 142
- InMail System Guide 2 - 135 143
- POP3 Login 143
- InMail System Guide 2 - 137 145
- 2 - 138 Features 146
- InMail System Guide 2 - 139 147
- Setting Up POP3 Login 147
- 2 - 140 Features 148
- 2 - 142 Features 150
- Erasing All Messages 151
- Exiting a Mailbox 153
- 2 - 146 Features 154
- External Transfer 155
- Fax Detection 157
- 2 - 150 Features 158
- Find Me Follow Me 159
- InMail System Guide 2 - 153 161
- 2 - 158 Features 166
- Flexible Answering Schedules 167
- Flexible Call Routing 169
- Description 171
- 11-01-01 System Numbering 172
- . By default: 173
- 2 - 166 Features 174
- Forced Unscreened Transfer 175
- Getting Recorded Help 177
- 2 - 170 Features 178
- Go To A Mailbox 179
- Greeting 181
- InMail System Guide 2 - 177 185
- 2 - 178 Features 186
- Group (Shared) Mailbox 187
- 2 - 182 Features 190
- For a Routing Mailbox: 190
- Q = All lists) to which 191
- 2 - 186 Features 194
- Guest Mailbox 195
- 2 - 190 Features 198
- 2 - 192 Features 200
- Hotel Motel 201
- 2 - 196 Features 204
- InMail Upload Download Audio 205
- Service Conditions 207
- Troubleshooting 208
- InMail System Guide 2 - 203 211
- Bit Rate: 64kbps 217
- Sampling Size: 8 bits 217
- Channel: 1 (Mono) 217
- Sampling Rate: 8 kHz 217
- Audio Format: CCiTT a-law 217
- 2 - 210 Features 218
- InMail System Guide 2 - 211 219
- InMail System Guide 2 - 215 223
- 2 - 216 Features 224
- InMail System Guide 2 - 219 227
- 2 - 220 Features 228
- Instruction Menu 229
- Language Settings 231
- Guide to Feature Programming 232
- InMail System Guide 2 - 225 233
- 2 - 226 Features 234
- Leaving a Message 235
- 2 - 230 Features 238
- Listening to Messages 239
- The selected Message List 240
- 2 - 234 Features 242
- Live Record 243
- Conference calls 244
- Log On to Voice Mail 245
- 2 - 240 Features 248
- Mailbox Announcement Message 249
- InMail System Guide 2 - 243 251
- 2 - 244 Features 252
- Mailbox Name 253
- E (3) Erase recording 254
- R (7) Record a new name 255
- 2 - 248 Features 256
- Mailbox Options Menu 257
- Mailbox Security Code Delete 259
- Main Menu 261
- Make Call 263
- 2 - 258 Features 266
- Message Count Display 267
- Message Delete 269
- 2 - 262 Features 270
- Message Forward 271
- Message Length 273
- Message Listen Mode 275
- 2 - 268 Features 276
- Message Notification 277
- 2 - 272 Features 280
- InMail System Guide 2 - 273 281
- InMail System Guide 2 - 275 283
- 2 - 276 Features 284
- InMail System Guide 2 - 277 285
- 2 - 278 Features 286
- Message Playback Direction 287
- 2 - 280 Features 288
- Message Record 289
- 2 - 282 Features 290
- Message Reply 291
- (3) Erase recording 292
- Message Storage Limit 293
- 2 - 286 Features 294
- Message Waiting Lamp 295
- 2 - 288 Features 296
- Multiple Company Greetings 297
- Next Call Routing Mailbox 299
- 2 - 292 Features 300
- 2 - 294 Features 302
- InMail System Guide 2 - 295 303
- 2 - 298 Features 306
- InMail System Guide 2 - 301 309
- 2 - 302 Features 310
- InMail System Guide 2 - 303 311
- Other Related Features 312
- InMail System Guide 2 - 305 313
- 2 - 306 Features 314
- Programming Voice Mail 315
- Quick Message 317
- 2 - 312 Features 320
- Record and Send a Message 321
- Remote Programming 323
- 2 - 316 Features 324
- Routing Mailbox 325
- 2 - 320 Features 328
- 2 - 322 Features 330
- Screened Transfer 331
- 2 - 324 Features 332
- Security Code 335
- Single Digit Dialing 337
- Station Mailbox 339
- 2 - 332 Features 340
- Subscriber Mailbox 341
- MC to call 342
- L (5) after logging on to 342
- SA menu 342
- System Administrator 345
- System Administrator Mailbox 347
- 2 - 340 Features 348
- System Re-initialization 349
- Time and Date 351
- Time and Date Stamp 353
- Transfer to a Mailbox 355
- Undefined Routing 357
- 2 - 350 Features 358
- Unscreened Transfer 359
- 2 - 352 Features 360
- Voice Mail Overflow 363
- InMail System Guide 2 - 359 367
- 0=Undefined) 368
- 1=Subscriber 369
- 2 - 364 Features 372
- Volume Control 373
- 2 - 366 Features 374
- 2.1 INMAIL CONFIGURATION 376
- InMail System Guide 3 - 369 377
- 12 digits long 380
- 15-01 Program Entry 381
- InMail System Guide 3 - 375 383
- 3 - 376 Programming 384
- InMail System Guide 3 - 377 385
- Feature Cross Reference 387
- 47-01 InMail System Options 388
- Keys for Entering Names 389
- 3 - 382 Programming 390
- 47-01-06 Fax Extension 391
- InMail System Guide 3 - 385 393
- 47-01-16 Name Format 394
- InMail System Guide 3 - 387 395
- 47-01 Program Entry 396
- 47-02-02 Mailbox Number 398
- 47-02-03 Number of Messages 398
- 47-02-04 Message Playback 398
- InMail System Guide 3 - 391 399
- 47-02-11 Auto Time Stamp 400
- InMail System Guide 3 - 393 401
- 3 - 394 Programming 402
- 47-02-17: Enable Paging 403
- 47-02-18: Paging Option 403
- 47-02-20: Enable Email 404
- 47-02-21: Email Address 404
- InMail System Guide 3 - 397 405
- 47-02 Program Entry 406
- InMail System Guide 3 - 399 407
- 47-03 Group Mailbox Options 408
- InMail System Guide 3 - 401 409
- 47-03 Program Entry 410
- 3 - 404 Programming 412
- InMail System Guide 3 - 405 413
- 47-06-09 Auto Time Stamp 414
- 47-06-11 Dialing Option 414
- InMail System Guide 3 - 407 415
- 47-06-18: Enable Email 416
- 47-06-19: Email Address 416
- InMail System Guide 3 - 409 417
- 47-06 Program Entry 418
- InMail System Guide 3 - 411 419
- InMail System Guide 3 - 413 421
- 3 - 414 Programming 422
- 47-07 Program Entry 423
- 47-08-04 Fax Detection 425
- 47-08 Program Entry 426
- 3 - 420 Programming 428
- 47-09 Program Entry 429
- 47-10 InMail Trunk Options 430
- InMail System Guide 3 - 423 431
- 47-10 Program Entry 432
- Number selection (below) 434
- InMail System Guide 3 - 427 435
- 47-11 Program Entry 437
- 47-12 InMail Answer Schedules 438
- InMail System Guide 3 - 431 439
- 3 - 432 Programming 440
- InMail System Guide 3 - 433 441
- 3 - 434 Programming 442
- 47-12 Program Entry 443
- Type 1 (Day of Week) Example 444
- InMail System Guide 3 - 437 445
- 3 - 438 Programming 446
- Type 3 (Date) Example 447
- 3 - 442 Programming 450
- 47-13 Program Entry 457
- 3 - 450 Programming 458
- 3 - 452 Programming 460
- 47-15-07 Fax Detection 461
- 47-15 Program Entry 462
- 47-16 InMail Language License 463
- 3 - 456 Programming 464
- Mailbox Type 465
- 47-18-04: SMTP Encryption 467
- 47-18-06: SMTP Username 467
- 47-18-07: SMTP Password 467
- 47-18 Program Entry 468
- InMail System Guide 3 - 461 469
- 47-19 Program Entry 471
- 3 - 464 Programming 472
- 47-20-04: Notification Type 474
- 47-20 Program Entry 475
- 47-21 Program Entry 477
- 47-22-04: Notification Type 479
- 47-22 Program Entry 480
- 47-23 Program Entry 482
- VM8000 InMail Utility 483
- Pentium 484
- Issue 5.00 VM8000 486
- 4 - 478 VM8000 InMail Utility 486
- Recommended) 487
- 4 - 480 VM8000 InMail Utility 488
- VM8000 Issue 5.00 489
- InMail System Guide 4 - 481 489
- 4 - 482 VM8000 InMail Utility 490
- InMail System Guide 4 - 483 491
- InMail System Guide 4 - 485 493
- 4 - 486 VM8000 InMail Utility 494
- 4 - 488 VM8000 InMail Utility 496
- Removing a Language Prompt 496
- Adding a language prompt 496
- 4 - 490 VM8000 InMail Utility 498
- Soft Key Glossary 499
- 5 - 492 Soft Key Glossary 500
- InMail System Guide 5 - 493 501
- 5 - 494 Soft Key Glossary 502
- Copyright 2010 504
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