Reliant Octel 300 Bedienerhandbuch PDF herunterladen (Seite 325)

Issue 5.00

InMail System Guide 2 - 317

Routing Mailbox

Description

The Call Routing Mailbox, associated with an Answer Table, specifies which dialing

options (Dial Action Table) and announcements are available to Automated Attendant

callers. By default, InMail provides 32 Call Routing Mailboxes (1~32). However, you

can assign any of the 32 Routing Mailboxes as a Call Routing Mailbox. The Call

Routing Mailbox is an integral part of the Automated Attendant. The Automated

Attendant can automatically answer the telephone system incoming calls, play an

Instruction Menu message, and provide dialing options to callers. There are three

major Automated Attendant components:

 Answer Tables

The Answer Table determines how the Automated Attendant answers outside

calls on each trunk, according to the time of the day and day of the week that

the call is ringing. The Answer Table divides the time of day and day of the week

into individual schedules, which in turn assign a Call Routing Mailbox to each

call. When a specific schedule is not in effect, the Answer Table uses its Default

Mailbox to determine routing.

. By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs

Monday through Friday from 8:30AM to 5:00PM.

 Routing Mailbox

A Call Routing Mailbox is a mailbox associated with an individual Answer Table

schedule or the Default Mailbox. It specifies which dialing options (Dial Action

Table) are available to callers. It also provides the Instruction Menu to callers

which typically greets the callers and describes the dialing options.

. By default, Answer Table 1 has a single schedule that runs Monday through Friday from

8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing

Mailbox 531.

 Dial Action Table

After the Automated Attendant answers, the Dial Action Table provides the

dialing options to callers. Each digit a caller can dial is assigned a specific action

(function) in the Dial Action Table. The dial action used depends on the setting in

the active Call Routing Mailbox, which in turn depends on the Answer Table

setup.

. By default, Call Routing Mailbox 1 uses Dial Action Table 1.

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Reliant Octel 300 Bedienerhandbuch Seite 325