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Issue 5.00
InMail System Guide 2 - 269
Message Notification
Description
Once activated by the Subscriber Mailbox user, Message Notification dials a
telephone number to let the user know when there are new messages in their
mailbox. With Message Notification, a subscriber who is out of the office does not
have to keep calling their mailbox remotely to find out if they have new messages.
In-Mail lets them know automatically. Notification can call extensions, local numbers,
long distance numbers and digital pagers.
Licenese permitting up to 5 destinations can be set. By default only one destination is
permitted.
When a Subscriber Mailbox user sets up Message Notification, they choose from the
following options:
If Message Notification is enabled or disabled.
(Message Notification can only occur if it is enabled.)
The time of day Message Notification should begin and end.
(Callouts only occur between the begin and end times.)
The type of device Message Notification is calling.
(Message Notification can call a normal telephone number or a digital pager.)
The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a security code
for your mailbox before enabling Message Notification.
How Message Notification Works to Normal Telephone Numbers
1. The subscriber activates Message Notification for their mailbox (see Operation
below).
2. When the subscriber receives a new message, InMail immediately dials the
destination that should receive the Message Notification.
InMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the
called number. If nothing is detected, the callout is considered unanswered.
3. If the recipient answers, InMail plays the notification message (“Hello, I have a
message for”) and asks the recipient to dial 1 to log on to their mailbox. The
recipient hears the notification message if:
They say “Hello” after answering the callout.
- OR -
The system receives answer supervision from the telco after the recipient answers
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