Reliant Octel 200 and Octel 300 Message Servers PB6001401 Bedienungsanleitung Seite 502
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10-10
Installation and Maintenance
V
olume
Octel Overture 200/300 Serenade 3.0
PB60014–01
10.3 TROUBLESHOOTING
AND MAINTENANCE
After
the installation and configuration of the DTIC is complete and the system has been restarted, verify
whether phone calls can be placed by simply calling the system on one of the DTIC voice mail ports. If
the call is successful (you get the voice mail greeting and there is no popping or buzzing indicating clock
sync problems), the DTIC installation is successful.
If phone calls cannot be placed to the message server
, several commands help in troubleshooting the
DTIC card. The following subsection lists these commands. Following that are subsections giving a series
of problems with possible solutions to help in troubleshooting the system.
Diagnostics
The
CONNECT
command logs onto the DTIC card. At the @ prompt, enter
CONN x
where
x
is the slot number of the DTIC. The following message appears:
Connecting to E1 in slot 1
Three
status commands give information about the status of the trunks, card, and ports:
ST TR
gives the status of the trunks.
ST CARD
gives the status of the DTIC card.
ST x,
where
x
is a port number (1–30), gives the status of that port.
LIST STATS
gives a count of errors seen by the trunk.
Putting a
c
after any status command repeats the status indefinitely to the terminal until the ESC
key is pressed. For example,
ST 1 C
causes the status of port 1 to be updated continually
, rather
than giving the status only one time.
T
o exit from the DTIC, at the
dtic>
prompt, enter
EXIT
The following message appears:
Disconnecting from E1.
- Installation and Maintenance 1
- 3
- 5
- 5
- Functions 6
- Pay Phones 6
- Delays 7
- 9
- Industrie 10
- Canada: 10
- 11
- ""! 12
- Table of Contents 13
- Table of Contents Ċ Figures 15
- 18
- INTRODUCTION 19
- Integration 21
- Networking 22
- System Administrator’s Manual 23
- Description 25
- 1.1 UNDERSTANDING 31
- ALL PROGRAM 31
- 1.2 USING 34
- Exiting the INSTALL Program 35
- 1.3 ANSWERING 37
- QUESTIONS IN INST 37
- Indexes 47
- 1.4 ANSWERING 54
- SYSTEMS 54
- this point, the INST 55
- Answering Questions in INST 55
- ALL section 55
- 1.5 EXITING 56
- BEFORE THE INST 56
- ALL IS COMPLETE 56
- Exiting and Continuing 57
- Reinstalling 57
- 2.1 HARDWARE 73
- Overture 200 Cabinet 74
- Other Components 75
- 2-5 77
- 2-7 79
- Overture 300 Cabinet 80
- 2-1 83
- 2-13 85
- Subsystem Configurations 86
- 2-15 87
- 2-17 89
- Interface Cards 90
- Telemarketing Line Card (TLC) 91
- Access Card (DAC) 91
- EntryWorks ACP Card 91
- Fax Application Processor 92
- Voice Control Unit (VCU) 93
- Central Processing Unit (CPU) 94
- Power Supply Unit (PSU) 94
- Option Control Chip (OCC) 96
- 2-25 97
- PREPARING 99
- THE PHONE SYSTEM 99
- PHONE SYSTEM 101
- Integrated Installations 102
- Answering Incoming Calls 103
- as a Message Center 104
- Using the DID/E&M T 104
- NECESSAR 105
- Y CHANGES 105
- 3.2 DETERMINING 105
- 3.3 CHANGES 106
- O CENTRAL OFFICE TRUNKING 106
- Ordering PE Trunking Changes 107
- 3.4 PHONE 108
- SYSTEM CONFIGURA 108
- Extensions 109
- Trunk Redirection 109
- Trunk Selection 110
- 1. Trunk 111
- 3.5 IMPLEMENTING 112
- WITHOUT DIL FEA 112
- INSTALLATION 115
- 4.1 RECEIVING 119
- THE EQUIPMENT 119
- Caution! 119
- Moving the Equipment On-Site 121
- 4.2 INSTALLATION 122
- REQUIREMENTS 122
- Installation 123
- PB60014–01 123
- Figure 4-1 124
- Figure 4-2 125
- 125
- 125
- Isolation Transformer 127
- List of Materials 128
- Installation Procedure 129
- 4-13 131
- Requirements 132
- 4-15 133
- 4.4 TERMINAL 134
- COMMUNICA 134
- Connections 135
- 200/300 135
- ASSIGNMENTS FOR MESSAGE SER 139
- VER CARDS AND 139
- Mitel Integration Card 140
- Eight-Port 141
- Line-Interface Card and T 141
- 4-25 143
- DTIC Pin Assignment 144
- 4-27 145
- 4-29 147
- APIC Integration Card 148
- SIC8 I/O Panel Pinouts 149
- Direct-Access 150
- Card (DAC) 150
- 4-33 151
- 152
- 152
- 4.6 COMMUNICATING 153
- WITH THE MESSAGE SER 153
- Automatic Terminal Logout 154
- 4.7 OCTEL 155
- OVERTURE 200/300 HARDW 155
- ARE INST 155
- ALLATION 155
- Connecting the Terminal 156
- Starting Up the System 156
- 4.8 RACK 158
- MOUNT INST 158
- TION, OCTEL OVERTURE 300 158
- Preinstallation 159
- 4-43 161
- 4.9 SOFTWARE 162
- 4.10 CONNECTING 163
- THE PHONE SYSTEM T 163
- O THE OCTEL 163
- OVERTURE 200/300 163
- Connector 164
- 4-47 165
- Table 4-7 167
- PR Cable Column 167
- 4.11 OCTEL 168
- OVERTURE 200/300 TESTING 168
- 4-51 169
- 4-55 173
- 4.12 TESTING 176
- THE INST 176
- TION AND TELEPHONE CHANGES 176
- 4-59 177
- Contents 179
- Quick Reference Guide 181
- 5.1 OVERVIEW 183
- 5.2 LISTING 184
- AND CLEARING REPORTS 184
- Clearing a Report 186
- 5.3 SYSTEM 187
- PERFORMANCE REPORT 187
- Call Summary 189
- Subsequent Actions 191
- Message Summary 193
- Messages Currently Stored 194
- Disk Usage 194
- Network Performance Report 195
- Message Statistics 196
- LAN Connections 197
- LAN Availability 197
- 5.4 NETWORK 198
- TRAFFIC REPORT 198
- To Location 199
- Delivery 199
- Network T 201
- Message Delivery 202
- 5.5 USER 203
- MESSAGE ST 203
- TISTICS 203
- Current Messages 204
- Messages Left After 204
- 5.6 USER 205
- CALLING ST 205
- Subsequent Calls 206
- 5.7 DISK 207
- USAGE REPORT 207
- Total of Minutes 208
- Capacity Based on Message T 208
- 5.8 PORT 209
- Individual 211
- Port Statistics 211
- Port Group Statistics 211
- 5.9 MAILBOX 213
- 5.10 USER 214
- 5.11 INTEGRATION 215
- ATISTICS 215
- 5.12 SYSTEM 217
- PERFORMANCE BY COS 217
- Subsequent 219
- Actions 219
- MAINTENANCE COMMANDS 221
- 6.1 COMMAND 231
- Clear Commands 233
- Test Commands 234
- 235
- Commands 6-5 235
- System Service Mode Commands 236
- COURTESY DOWN 237
- COURTESY UP 237
- ⇒ Important: 238
- Commands 6-9 239
- INSTALL 240
- Commands 6-1 241
- MAINTENANCE 243
- ADMINISTRATIVE 243
- PATCH STATUS 243
- PRINT TONE 244
- LIST PORT MAPPING 245
- PORT STATUS 245
- RESTA 2 245
- TIME 245
- UPDATE INTEGRATION 246
- 6.2 DIAGNOSTICS 247
- FAX STATUS 249
- Diagnostics 250
- PENDING QUERY 252
- LAN Status 253
- Status of FINDMBOX 254
- Print Status of LAN 255
- Port Configuration Status 257
- Port Mapping Status 258
- Floppy-Disk-Drive 258
- = REGION 260
- Line-Interface-Card 262
- Update Integration 263
- Table 6-2 265
- Port State 265
- Abbreviation 265
- Description 265
- System Forwarding 269
- System Initialization 269
- Features 270
- 6.3 APPLICATION 273
- “... is in 274
- “ . . . is 274
- Modifiable 277
- Application-Delay Indexes 277
- Commands 6-49 279
- Commands 6-51 281
- Commands 6-53 283
- List Command 284
- 6.4 MESSAGE 286
- BLOCK AND MESSAGE PURGE 286
- MPURGE Command Usage 288
- LOG COMMANDS 291
- 292
- COMMAND 295
- Log Options 296
- MF Option, Modify Filters 297
- PF Option, Display Filters 297
- 7.2 CALL 299
- PROCESSING TRACE (CPT) 299
- Printing the CPT Log 300
- Using the List Trace Command 302
- Option 1, All Activities 303
- Option 2, Mailbox Activity 303
- Option 3, Port Activity 304
- Option 4, Location Activity 304
- Option 5, Message Activity 305
- Using the LOG PR CPT Command 306
- Examples Using LOG PR CPT 308
- Location Activity 309
- Message Activity 309
- Integration Activity 309
- LOG for Protocol 5 (OctelNet) 313
- Displaying T 315
- 7.3 CALL 316
- AIL RECORD LOG 316
- Table 7-2 Transaction T 317
- Configuring the CDR Log 320
- Displaying 323
- Call Detail Records 323
- Specifying Time 324
- Managing the Log File 326
- Specifying the Display 326
- Display Filters 327
- Transaction 329
- CDR Size by T 330
- Examples of V 331
- 7.4 NAMESEND 334
- ACTIVITY TRACE LOG 334
- Event 335
- Auxiliary 335
- Table 7-7 336
- 7.5 MOVES 337
- ADDS, AND CHANGES LOG 337
- Delete 339
- USER Table 340
- CSTAT Table 341
- SLOTS Table 341
- NUMBERING PLAN Table 341
- System Distribution Lists 342
- Extended Mailbox 342
- Using the LOG PR MAC command 342
- 7.6 SERVER 344
- APPENDIX 353
- CALL-PROCESSING TRACE 353
- ACTIVITIES 353
- Processing T 355
- Call Processing T 361
- ERRORS AND 367
- TRAFFIC PEGS 367
- 8.1 BOOT 371
- ROM DIAGNOSTICS 371
- 8.2 HARDWARE 374
- ERRORS 374
- Relays 375
- Hardware Error Types 375
- DATA-3 = UNDEFINED 387
- DATA-4 = UNDEFINED 387
- 8.3 TRAFFIC 407
- PEG COUNT T 407
- INTEGRATION – CHECK MAILBOX 427
- 429
- 429
- 429
- HARDWARE 431
- REPLACEMENT 431
- 9.1 HARDWARE 433
- MAINTENANCE AND DIAGRAMS 433
- Overture 200 Diagrams 434
- Hardware 435
- Replacement 9-3 435
- Overture 300 Diagrams 439
- Replacement 9-9 441
- Replacement 9-1 443
- 9.2 HARDWARE 444
- REPLACEMENT GUIDELINES 444
- Replacing a PCA 445
- Installing a DTIC Card 452
- Replacement 9-23 455
- Figure 9-16 458
- Power Supply Unit Replacement 462
- Replacement 9-33 465
- Motherboard 468
- Assembly 468
- Replacement 9-39 471
- Replacement 9-41 473
- Replacement 9-43 475
- Replacement 9-45 477
- Replacement 9-53 485
- Removing the OCC 487
- Installing the OCC 487
- 9.3 MESSAGE 488
- VER ASSEMBL 488
- Y DESCRIPTIONS 488
- Overture 200/300 Assemblies 489
- TRUNK INTERF 491
- 10.1 DIGITAL 493
- ACE CARD (DTIC) OVER 493
- 10.2 HOW 495
- O CONFIGURE THE DTIC 495
- 10-7 499
- 10.3 TROUBLESHOOTING 502
- AND MAINTENANCE 502
- DTIC Not Up 503
- 10-17 509
- * The ts means trunk scanner 509
- Solutions for Trunk Problems 510
- 10-19 511
- 11.1 OVERVIEW 517
- 11.2 INSTALLING 518
- AND CONFIGURING THE LAN CARD 518
- Parameters 519
- 11.3 TESTING 522
- THE LAN CARD 522
- LANSTAT Command 523
- Traffic Pegs 525
- 11.4 TAKING 526
- THE LAN CARD OUT OF SER 526
- of Pressing the Escape Key 528
- INTERNET ADDRESSING 529
- (Reserved) IP Addresses 530
- Addressing 531
- Configuration Implications 532
- Internet 533
- Addressing 1 533
- SIMPLE NETWORK MANAGEMENT 535
- OCOL (SNMP) 535
- Introduction 537
- LOCTABLE 538
- DNETSTAT 539
- HWERRTABLE 539
- SNMP Query Tracing 540
- 11B.4 USING SNMP TRAPS 541
- Configuring SNMP 541
- Example of an SNMP T 543
- SNMP Trap CP T 544
- TEST SNMP Operation 545
- TEST SNMP Messages 545
- TEST SNMP Examples 546
- Private MIB 1 549
- PROCEDURES 561
- Procedures 565
- 12-1 565
- 12-3 567
- Backing Up All Names 570
- Action Octel 571
- following is displayed: 571
- 5. :ALLNAMES 571
- Backing Up Local Names 572
- Backing Up Network Names 574
- Backing Up Greetings by COS 576
- Backing Up a Single Greeting 578
- 5. ALL PDL 583
- Backing Up Language Prompts 584
- 12.3 FLOPPY DISKETTE REST 586
- ORE PROCEDURES 586
- Restoring All Names 589
- Restoring Local Names 591
- Restoring Network Names 595
- Restoring a Single Greeting 597
- Restoring Language Prompts 601
- 12.4 FLOPPY DIRECTORY 603
- 12.5 ERRORS 604
- 12.6 HARD DISK PROCEDURES 605
- OCC MISMATCH 606
- ID MISMATCH 606
- Octel Overture 200 607
- Restoring 608
- Hard Disk Add 609
- 12-47 611
- Hard Disk Copy 612
- Hard Disk Remove 615
- Hard Disk Replace 618
- Hard Disk Restore 622
- Rights Reserved 623
- 12.7 ADDING 635
- LANGUAGES 635
- 12-75 639
- Adding Language Prompts 640
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