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8-32
Installation and Maintenance
V
olume
Octel Overture 200/300 Serenade 3.0
PB60014–01
Table 8-2
Hardware Error T
ypes and Remedies (continued)
Error T
ype:Name PriorityRemedySource
64. LAN
Card
Hardwar
e Err
or
(continued)
Problem detected by
the LAN card.
Dependent on the DA
T
A-1 values described
below.
3
B = CONTROL BLOCK SIZE MISMATCH
Compatibility
problem with LAN card.
DATA-2 = LOW BYTE OF CTL BLOCK SIZE
REMEDY:
Contact
your technical support center
.
C = CPU DATA PACKET RECEIVED GOT CHECKSUM ERROR
Data
communication is being corrupted between the current system
CPU and the CPU at the location specified.
DATA-2
values as follows:
1
On open conn request received
2
On connless data packet
3
On data packet received
4
On connection grant received
5
On connection reject received
6
On a query packet received
7
Remote end had the cksum error
DATA-3 = LOW BYTE OF LOCATION
DATA-4 = UPPER BYTE OF LOCATION
REMEDY: The
LAN card guarantees that if a packet gets through, it
should be perfect, regardless of line conditions.
Therefore, this most likely points to the software on
either the CPU or LAN card. W
as the software recently
changed or upgraded at either location? If this continues,
contact your technical support center
.
T
o determine the other location: Subtract 2 from the
number in Data-2 and Data-3 to get the location number
starting from 1. In
UPDATE
, list the
LOCATION Table
to
determine the name of the corresponding location.
65
DMA Channel
Error
Problem with CPU
card
Replace CPU card
2
66.
LAN Card
Reported
Hardwar
e Err
or
Problem detected by
the LAN card.
Dependent on the DA
T
A-1 values as
described below
.
3
DATA-1 = ERROR CODE ON LAN CARD:
01 = ERROR LOGGED PRIOR TO SYNC-UP WITH CPU
REMEDY: Contact
your technical support center
.
- Installation and Maintenance 1
- 3
- 5
- 5
- Functions 6
- Pay Phones 6
- Delays 7
- 9
- Industrie 10
- Canada: 10
- 11
- ""! 12
- Table of Contents 13
- Table of Contents Ċ Figures 15
- 18
- INTRODUCTION 19
- Integration 21
- Networking 22
- System Administrator’s Manual 23
- Description 25
- 1.1 UNDERSTANDING 31
- ALL PROGRAM 31
- 1.2 USING 34
- Exiting the INSTALL Program 35
- 1.3 ANSWERING 37
- QUESTIONS IN INST 37
- Indexes 47
- 1.4 ANSWERING 54
- SYSTEMS 54
- this point, the INST 55
- Answering Questions in INST 55
- ALL section 55
- 1.5 EXITING 56
- BEFORE THE INST 56
- ALL IS COMPLETE 56
- Exiting and Continuing 57
- Reinstalling 57
- 2.1 HARDWARE 73
- Overture 200 Cabinet 74
- Other Components 75
- 2-5 77
- 2-7 79
- Overture 300 Cabinet 80
- 2-1 83
- 2-13 85
- Subsystem Configurations 86
- 2-15 87
- 2-17 89
- Interface Cards 90
- Telemarketing Line Card (TLC) 91
- Access Card (DAC) 91
- EntryWorks ACP Card 91
- Fax Application Processor 92
- Voice Control Unit (VCU) 93
- Central Processing Unit (CPU) 94
- Power Supply Unit (PSU) 94
- Option Control Chip (OCC) 96
- 2-25 97
- PREPARING 99
- THE PHONE SYSTEM 99
- PHONE SYSTEM 101
- Integrated Installations 102
- Answering Incoming Calls 103
- as a Message Center 104
- Using the DID/E&M T 104
- NECESSAR 105
- Y CHANGES 105
- 3.2 DETERMINING 105
- 3.3 CHANGES 106
- O CENTRAL OFFICE TRUNKING 106
- Ordering PE Trunking Changes 107
- 3.4 PHONE 108
- SYSTEM CONFIGURA 108
- Extensions 109
- Trunk Redirection 109
- Trunk Selection 110
- 1. Trunk 111
- 3.5 IMPLEMENTING 112
- WITHOUT DIL FEA 112
- INSTALLATION 115
- 4.1 RECEIVING 119
- THE EQUIPMENT 119
- Caution! 119
- Moving the Equipment On-Site 121
- 4.2 INSTALLATION 122
- REQUIREMENTS 122
- Installation 123
- PB60014–01 123
- Figure 4-1 124
- Figure 4-2 125
- 125
- 125
- Isolation Transformer 127
- List of Materials 128
- Installation Procedure 129
- 4-13 131
- Requirements 132
- 4-15 133
- 4.4 TERMINAL 134
- COMMUNICA 134
- Connections 135
- 200/300 135
- ASSIGNMENTS FOR MESSAGE SER 139
- VER CARDS AND 139
- Mitel Integration Card 140
- Eight-Port 141
- Line-Interface Card and T 141
- 4-25 143
- DTIC Pin Assignment 144
- 4-27 145
- 4-29 147
- APIC Integration Card 148
- SIC8 I/O Panel Pinouts 149
- Direct-Access 150
- Card (DAC) 150
- 4-33 151
- 152
- 152
- 4.6 COMMUNICATING 153
- WITH THE MESSAGE SER 153
- Automatic Terminal Logout 154
- 4.7 OCTEL 155
- OVERTURE 200/300 HARDW 155
- ARE INST 155
- ALLATION 155
- Connecting the Terminal 156
- Starting Up the System 156
- 4.8 RACK 158
- MOUNT INST 158
- TION, OCTEL OVERTURE 300 158
- Preinstallation 159
- 4-43 161
- 4.9 SOFTWARE 162
- 4.10 CONNECTING 163
- THE PHONE SYSTEM T 163
- O THE OCTEL 163
- OVERTURE 200/300 163
- Connector 164
- 4-47 165
- Table 4-7 167
- PR Cable Column 167
- 4.11 OCTEL 168
- OVERTURE 200/300 TESTING 168
- 4-51 169
- 4-55 173
- 4.12 TESTING 176
- THE INST 176
- TION AND TELEPHONE CHANGES 176
- 4-59 177
- Contents 179
- Quick Reference Guide 181
- 5.1 OVERVIEW 183
- 5.2 LISTING 184
- AND CLEARING REPORTS 184
- Clearing a Report 186
- 5.3 SYSTEM 187
- PERFORMANCE REPORT 187
- Call Summary 189
- Subsequent Actions 191
- Message Summary 193
- Messages Currently Stored 194
- Disk Usage 194
- Network Performance Report 195
- Message Statistics 196
- LAN Connections 197
- LAN Availability 197
- 5.4 NETWORK 198
- TRAFFIC REPORT 198
- To Location 199
- Delivery 199
- Network T 201
- Message Delivery 202
- 5.5 USER 203
- MESSAGE ST 203
- TISTICS 203
- Current Messages 204
- Messages Left After 204
- 5.6 USER 205
- CALLING ST 205
- Subsequent Calls 206
- 5.7 DISK 207
- USAGE REPORT 207
- Total of Minutes 208
- Capacity Based on Message T 208
- 5.8 PORT 209
- Individual 211
- Port Statistics 211
- Port Group Statistics 211
- 5.9 MAILBOX 213
- 5.10 USER 214
- 5.11 INTEGRATION 215
- ATISTICS 215
- 5.12 SYSTEM 217
- PERFORMANCE BY COS 217
- Subsequent 219
- Actions 219
- MAINTENANCE COMMANDS 221
- 6.1 COMMAND 231
- Clear Commands 233
- Test Commands 234
- 235
- Commands 6-5 235
- System Service Mode Commands 236
- COURTESY DOWN 237
- COURTESY UP 237
- ⇒ Important: 238
- Commands 6-9 239
- INSTALL 240
- Commands 6-1 241
- MAINTENANCE 243
- ADMINISTRATIVE 243
- PATCH STATUS 243
- PRINT TONE 244
- LIST PORT MAPPING 245
- PORT STATUS 245
- RESTA 2 245
- TIME 245
- UPDATE INTEGRATION 246
- 6.2 DIAGNOSTICS 247
- FAX STATUS 249
- Diagnostics 250
- PENDING QUERY 252
- LAN Status 253
- Status of FINDMBOX 254
- Print Status of LAN 255
- Port Configuration Status 257
- Port Mapping Status 258
- Floppy-Disk-Drive 258
- = REGION 260
- Line-Interface-Card 262
- Update Integration 263
- Table 6-2 265
- Port State 265
- Abbreviation 265
- Description 265
- System Forwarding 269
- System Initialization 269
- Features 270
- 6.3 APPLICATION 273
- “... is in 274
- “ . . . is 274
- Modifiable 277
- Application-Delay Indexes 277
- Commands 6-49 279
- Commands 6-51 281
- Commands 6-53 283
- List Command 284
- 6.4 MESSAGE 286
- BLOCK AND MESSAGE PURGE 286
- MPURGE Command Usage 288
- LOG COMMANDS 291
- 292
- COMMAND 295
- Log Options 296
- MF Option, Modify Filters 297
- PF Option, Display Filters 297
- 7.2 CALL 299
- PROCESSING TRACE (CPT) 299
- Printing the CPT Log 300
- Using the List Trace Command 302
- Option 1, All Activities 303
- Option 2, Mailbox Activity 303
- Option 3, Port Activity 304
- Option 4, Location Activity 304
- Option 5, Message Activity 305
- Using the LOG PR CPT Command 306
- Examples Using LOG PR CPT 308
- Location Activity 309
- Message Activity 309
- Integration Activity 309
- LOG for Protocol 5 (OctelNet) 313
- Displaying T 315
- 7.3 CALL 316
- AIL RECORD LOG 316
- Table 7-2 Transaction T 317
- Configuring the CDR Log 320
- Displaying 323
- Call Detail Records 323
- Specifying Time 324
- Managing the Log File 326
- Specifying the Display 326
- Display Filters 327
- Transaction 329
- CDR Size by T 330
- Examples of V 331
- 7.4 NAMESEND 334
- ACTIVITY TRACE LOG 334
- Event 335
- Auxiliary 335
- Table 7-7 336
- 7.5 MOVES 337
- ADDS, AND CHANGES LOG 337
- Delete 339
- USER Table 340
- CSTAT Table 341
- SLOTS Table 341
- NUMBERING PLAN Table 341
- System Distribution Lists 342
- Extended Mailbox 342
- Using the LOG PR MAC command 342
- 7.6 SERVER 344
- APPENDIX 353
- CALL-PROCESSING TRACE 353
- ACTIVITIES 353
- Processing T 355
- Call Processing T 361
- ERRORS AND 367
- TRAFFIC PEGS 367
- 8.1 BOOT 371
- ROM DIAGNOSTICS 371
- 8.2 HARDWARE 374
- ERRORS 374
- Relays 375
- Hardware Error Types 375
- DATA-3 = UNDEFINED 387
- DATA-4 = UNDEFINED 387
- 8.3 TRAFFIC 407
- PEG COUNT T 407
- INTEGRATION – CHECK MAILBOX 427
- 429
- 429
- 429
- HARDWARE 431
- REPLACEMENT 431
- 9.1 HARDWARE 433
- MAINTENANCE AND DIAGRAMS 433
- Overture 200 Diagrams 434
- Hardware 435
- Replacement 9-3 435
- Overture 300 Diagrams 439
- Replacement 9-9 441
- Replacement 9-1 443
- 9.2 HARDWARE 444
- REPLACEMENT GUIDELINES 444
- Replacing a PCA 445
- Installing a DTIC Card 452
- Replacement 9-23 455
- Figure 9-16 458
- Power Supply Unit Replacement 462
- Replacement 9-33 465
- Motherboard 468
- Assembly 468
- Replacement 9-39 471
- Replacement 9-41 473
- Replacement 9-43 475
- Replacement 9-45 477
- Replacement 9-53 485
- Removing the OCC 487
- Installing the OCC 487
- 9.3 MESSAGE 488
- VER ASSEMBL 488
- Y DESCRIPTIONS 488
- Overture 200/300 Assemblies 489
- TRUNK INTERF 491
- 10.1 DIGITAL 493
- ACE CARD (DTIC) OVER 493
- 10.2 HOW 495
- O CONFIGURE THE DTIC 495
- 10-7 499
- 10.3 TROUBLESHOOTING 502
- AND MAINTENANCE 502
- DTIC Not Up 503
- 10-17 509
- * The ts means trunk scanner 509
- Solutions for Trunk Problems 510
- 10-19 511
- 11.1 OVERVIEW 517
- 11.2 INSTALLING 518
- AND CONFIGURING THE LAN CARD 518
- Parameters 519
- 11.3 TESTING 522
- THE LAN CARD 522
- LANSTAT Command 523
- Traffic Pegs 525
- 11.4 TAKING 526
- THE LAN CARD OUT OF SER 526
- of Pressing the Escape Key 528
- INTERNET ADDRESSING 529
- (Reserved) IP Addresses 530
- Addressing 531
- Configuration Implications 532
- Internet 533
- Addressing 1 533
- SIMPLE NETWORK MANAGEMENT 535
- OCOL (SNMP) 535
- Introduction 537
- LOCTABLE 538
- DNETSTAT 539
- HWERRTABLE 539
- SNMP Query Tracing 540
- 11B.4 USING SNMP TRAPS 541
- Configuring SNMP 541
- Example of an SNMP T 543
- SNMP Trap CP T 544
- TEST SNMP Operation 545
- TEST SNMP Messages 545
- TEST SNMP Examples 546
- Private MIB 1 549
- PROCEDURES 561
- Procedures 565
- 12-1 565
- 12-3 567
- Backing Up All Names 570
- Action Octel 571
- following is displayed: 571
- 5. :ALLNAMES 571
- Backing Up Local Names 572
- Backing Up Network Names 574
- Backing Up Greetings by COS 576
- Backing Up a Single Greeting 578
- 5. ALL PDL 583
- Backing Up Language Prompts 584
- 12.3 FLOPPY DISKETTE REST 586
- ORE PROCEDURES 586
- Restoring All Names 589
- Restoring Local Names 591
- Restoring Network Names 595
- Restoring a Single Greeting 597
- Restoring Language Prompts 601
- 12.4 FLOPPY DIRECTORY 603
- 12.5 ERRORS 604
- 12.6 HARD DISK PROCEDURES 605
- OCC MISMATCH 606
- ID MISMATCH 606
- Octel Overture 200 607
- Restoring 608
- Hard Disk Add 609
- 12-47 611
- Hard Disk Copy 612
- Hard Disk Remove 615
- Hard Disk Replace 618
- Hard Disk Restore 622
- Rights Reserved 623
- 12.7 ADDING 635
- LANGUAGES 635
- 12-75 639
- Adding Language Prompts 640
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