Reliant Octel 200 and Octel 300 Message Servers PB6001401 Bedienungsanleitung Seite 381

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Seitenansicht 380
System
Errors and T
raf
fic Pegs 8-1
1
Octel Overture 200/300 Serenade 3.0
PB60014–01
Table 8-2
Hardware Error T
ypes and Remedies (continued)
Error T
ype:Name PriorityRemedySource
07 = GOT AN ERROR WHILE DOING MESSAGE WAITING
DATA-2 = REASON FOR FAILURE:
00 = TIMED OUT
01 = NOT APPLICABLE
02 = MW NOT CONFIGURED
03 = COULD NOT MAKE MW
05 = EXTENSION IN “DO NOT DISTURB”
(MITEL
INTG)
06 = MSG WTG LINK NOT IDLE WHEN CPU SENT
MWI REQUEST
DATA-3 = HIGH BYTE OF USER NUMBER THAT MW FAILED ON
DATA-4 = LOW BYTE OF USER NUMBER THAT MW FAILED ON
REMEDY: If
DA
T
A-2 = 00 or 03, clear the Hardware Error T
able. If
error persists, check PBX configuration of the digital
display phone lines that connect to the integration card. If
DAT
A-2 = 02, the extension number is not configured for
message waiting. The extension number is determined
from the user number
, which is in DA
T
A-3 and DA
TA-4.
For example,
DAT
A- 3 = 01; DA
T
A- 4 = 33 = USER #0133.
At the @ prompt, enter
L MAILBOX
to get the mailbox
number
. The Octel Overture 200/300 returns the
MAILBOX number causing the error
. A zero (
0
) must be
entered before the mailbox number
. For example,
@ L M 0133 U
Mailbox: 341
24:PBX
Integration
(continued)
Problem with the
integration card
This error pertains only to certain
integrated message servers. The following
outlines the probable cause and suggested
remedy for that error
, depending upon the
DAT
A fields.
2
08 = COULDN’T
GET CALL INFO, PROBABL
Y GLARE, WILL TRANSFER T
O
ASSIST:
The
integration card was not able to determine the call
information on the last call that came in on Port DA
TA-3.
DATA-2 = REPLY TYPE (38 = BAD DISPLAY, 39 = GLARE)
DATA-3 = PORT CALL CAME IN ON (1...16)
DATA-4 = UNUSED
REMEDY:
Check
the digit display telephone line configuration in
the PBX. Pay particular attention to the port appearances
on the keys. If the configuration is correct and the
problem persists, call your technical support center
.
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