Reliant Octel 200 and Octel 300 Message Servers PB6001401 Bedienungsanleitung Seite 190

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5-8
Installation and Maintenance
Volume
Octel Overture 200/300 Serenade 3.0
PB60014–01
Number
of times callers pressed
and were transferred to attendant or
intercept position.
If the call is integrated with a call record, pressing
for assistance
is pegged under Subsequent Actions.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting and takes
a message without the caller entering any digits.
Number of times callers pressed
to enter a mailbox (includes successful
and unsuccessful logons).
If the call is integrated with a call record, logon is pegged under
Subsequent Actions.
Number of times callers pressed
to make a Quick Message.
Number of times caller identified itself as a Network system. That is, the
call was from another network location.
Number of times caller identified itself as a DID/E&M system. That is, the
call was intercepted by the Octel Overture 200/300 DID/E&M Interface.
Miscellaneous category including
Caller dialed
.
A Octel Overture 200/300 port called a CX port (extension forwarded
to the Octel Overture 200/300).
Caller dialed invalid first digit (e.g.,
).
Caller disconnected (detected hang-up events or from DID Interface).
Caller has not taken initial action.
W
ith Adaptive Integration
Direct call into the Octel Overture 200/300 where caller hung up
or pressed
.
Direct internal call into the Octel Overture 200/300 where caller
accessed Quick Greeting Activation.
Numbers within the Other category may fluctuate as new calls come
in and as current callers make an initial action. If T
otal Calls into the
message server reaches the maximum value (65,535), this field
contains ***. The Other category is calculated by subtracting all
Initial Calls from T
otal Calls into System. If the subtraction results
in a negative number
, Other is ***.
DIALED FOR
ASSISTANCE
(Peg 128)
LEFT A MESSAGE
AT THE TONE
(Peg 140)
PRESSED
TO LOG ON
(Peg 131)
T
O MAKE A
QUICK MESSAGE
(Peg 133)
CALLER WAS A NETWORK
UNIT
(Peg 135)
CALLER WAS A DID/E&M
UNIT
(PEG 136)
OTHER
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