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IP Office Product Description

IP Office 4.2

Page 203

Issue 18.b.- (08 July 2008)

Unified Messaging Service (UMS)

Unified Messaging Service (UMS) is being introduced to replace the Integrated Messaging Solution (IMS). While

it delivers almost the same functionality that was available on IMS, the UMS solution dramatically simplifies the

installation and configuration. It delivers the user with two client interfaces through which voicemail messages

can be retrieved from VoiceMail Pro.

Voice Mail Synchronization via IMAP

Email applications such as Outlook which support IMAP can connect to an IMAP server integrated with the

VoiceMail Pro server.

When using a mail client new voice mails arrive as an email with wave attachment and the user can handle

them like every other email. If a voicemail has been listened to, its status will change to “read” everywhere. If

the user deletes it, it will be deleted everywhere.

Users that have UMS access enabled just need to add an additional email account to their client to be able to

use the unified messaging features.

The instructions how to add this account and configure the web address for the VoiceMail Pro Web Access can

be provided by an administrator email without the need for system administration or Business Partner support.

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