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IP Office Product Description

IP Office 4.2

Page 13

Issue 18.b.- (08 July 2008)

Manager Enhancements

All Multi Line Options are now grouped together under a new tab under User/Telephony.

Manager now displays the system/default values for No Answer Time and Ring Delay.

DSS Status and Beep on Listen have been moved to the System/Telephony Tab.

The Conferencing Tone checkbox has been replaced with two options: “Entry and Exit tones” and “Repeating

Tone” are now found in the new Tones and Music options section under System/Telephony.

IP Office 4.2 Manager can now limit the number of BAK files to keep - under Manager Preferences.

Embedded Voicemail Enhancements

Voicemail to Email (IP500 and IP406 V2 only)

IP Office 4.2 supports the ability to send an email containing either notification or the complete voicemail

message from the Embedded Voicemail when using IP406 V2 and IP500 units only.

Cantonese Voicemail Prompts (IP500 and IP406 V2 only)

When using the Hong Kong locale, Embedded Voicemail prompts are now available in Cantonese.

VoiceMail Pro Enhancements

Unified Messaging Service (UMS)

VoiceMail Pro 4.2 replaces the existing Integrated Messaging Service (IMS) with a new Unified Messaging

Service (UMS). This has two main uses:

· UMS is an Outlook integration solution that does not require the installation of client side components.

VoiceMail Pro provides an IMAP Server to which IMAP Client capability of Microsoft Outlook can connect.

There is a new UMS User License. One valid license is required for each user of the service.

Check Digit Action

The current Check Digit Action has been enhanced to support the ability for the variables in the system to be

validated against existing Extensions, Hunt Groups or Mailboxes. This is particularly important if constructing

call flows that require unsupervised transfers to these targets, when there is a need to validate the existence

of a target before committing a caller to that target.

Menu Action Enhancements

The current Menu action implementation requires additional call flow elements to be constructed to

accommodate Timeout, invalid entries, and retry loops. VoiceMail Pro 4.2 has simple enhancements to the

Menu Action providing an easier and quicker way of accommodating this capability.

Extended VBScript support

VBScript action will now support VB scripts of up to 10,000 characters.

Phone Manager Enhancements

Out-Calling control

In IP Office 4.2, Phone Manager Pro and Phone Manager PC Softphone provide the ability for users to change

their Out-calling options, including the ability to set phone numbers and associated timeouts. The Out-calling

information is passed between Phone Manager Pro 4.2 and VoiceMail Pro 4.2.

Voicemail Forward

Phone Manager Pro and PC Softphone allow users to forward their voicemail messages to other IP Office users.

Password Changing

Phone Manager Pro 4.2 can now interact with the IP Office to change the User password. The Phone Manager

User password is also used by the TAPI driver, if installed. The Phone Manager Password mechanism also

accommodates the requirements of the Avaya TAPI Driver when changed.

Softphone Vista Support

Phone Manager PC Softphone 4.2 supports operation on Windows Vista Business/Ultimate.

Softphone supports Login

Phone Manager PC Softphone 4.2 now allows users to login as an agent and therefore supports interaction with

Compact Contact Center and Small Business Contact Center.

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