Reliant Octel 300 Bedienerhandbuch PDF herunterladen (Seite 55)

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Issue 5.00

InMail System Guide 2 - 47

The Default Mailbox and Routing Hierarchy

The Default Mailbox provides routing for an Answer Table during periods when a

schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active

Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer

Table 1 is active during all other times (i.e., evenings and weekends). Since Schedule

1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the

same 24 hours a day, 7 days a week. See Customizing an Answer Table below for

more.

When setting up your Answer Tables, keep in mind that a more specific type of routing

has priority over a less specific type of routing. When selecting which routing to follow

when there is more than one choice for a specific time, InMail chooses in the following

order:

1. Date Schedule

2. Day of Week Schedule

3. Range of Days Schedule

4. Default Mailbox

For example, a Date Schedule set up for Christmas day has priority over any other

schedules in effect on December 25.

Customizing an Answer Table

Use the following examples as a guide when customizing your Answer Tables to meet

specific site requirements. Refer to Programming below for the specifics.

To set up daytime and evening/weekend answering (2 schedules):

In this example, use the Default Mailbox (Call Routing Mailbox 1) for evening/weekend

answering and specify a new Call Routing Mailbox for daytime answering.

1. Change the Call Routing Mailbox for Answer Table 1, Schedule 1.

In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1,

Schedule 1. Use this setting for daytime answering.

2. From a System Administrator’s Mailbox, record an evening/weekend Instruction

Menu message for Call Routing mailbox 1.

This message plays to callers Monday through Friday from 5:00 PM to 8:30 AM

and on weekends.

3. From a System Administrator’s Mailbox, record a daytime Instruction Menu

message for Call Routing Mailbox 2.

This message plays to callers Monday through Friday from 8:30 AM to 5:00 PM.

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